Welcome Xcellator

XcellDriveSM | Enterprise File Cloud

Use any device to securely access your files, share data & create time-saving workflows.

Work The way you want. Secure Collaboration with anyone, anywhere, on any device.

  • Keep Your Team Productive & Your Data Safe

  • Secure & manage all your content across distributed teams, devices & apps

  • Starting @ Rs.349 /user /month

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3 Years @ 518/mo
686 save 20%
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File Cloud 100 GB Storage Subscription
3 Years @1030/mo
1287 save 20%
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File Cloud 250 GB Storage Subscription
3 Years @ 2402/mo
3003 save 20%
Get-In-Country File Cloud
File Cloud 500 GB Storage Subscription Best Seller
3 Years @ 4462/mo
5577 save 20%
Get-In-Country File Cloud
File Cloud 1 TB Storage Subscription Best Seller
3 Years @ 8237/mo
10296 save 20%
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File Cloud 2 TB Storage Subscription
3 Years @16474/mo
20592 save 20%
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File Cloud 3 TB Storage Subscription
3 Years @ 24710/mo
30888 save 20%
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File Cloud 4 TB Storage Subscription
3 Years @ 30202/mo
37752 save 20%
Get-In-Country File Cloud
File Cloud 5 TB Storage Subscription Best Seller
3 Years @ 37752/mo
47190 save 20%
Get-In-Country File Cloud
File Cloud 10 TB Storage Subscription
3 Years @ 75504/mo
94380 save 20%
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US File Cloud Storage Subscription Price Order Now
File Cloud 10 GB Storage Subscription
FREE TRIAL
Get-In-Country File Cloud
File Cloud 50 GB Storage Subscription Most Popular
3 Years @ 518/mo
686 save 20%
Get-In-Country File Cloud
File Cloud 100 GB Storage Subscription
3 Years @1030/mo
1287 save 20%
Get-In-Country File Cloud
File Cloud 250 GB Storage Subscription
3 Years @ 2402/mo
3003 save 20%
Get-In-Country File Cloud
File Cloud 500 GB Storage Subscription Best Seller
3 Years @ 4462/mo
5577 save 20%
Get-In-Country File Cloud
File Cloud 1 TB Storage Subscription Best Seller
3 Years @ 8237/mo
10296 save 20%
Get-In-Country File Cloud
File Cloud 2 TB Storage Subscription
3 Years @16474/mo
20592 save 20%
Get-In-Country File Cloud
File Cloud 3 TB Storage Subscription
3 Years @ 24710/mo
30888 save 20%
Get-In-Country File Cloud
File Cloud 4 TB Storage Subscription
3 Years @ 30202/mo
37752 save 20%
Get-In-Country File Cloud
File Cloud 5 TB Storage Subscription Best Seller
3 Years @ 37752/mo
47190 save 20%
Get-In-Country File Cloud
File Cloud 10 TB Storage Subscription
3 Years @ 75504/mo
94380 save 20%
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UK File Cloud Storage Subscription Price Order Now
File Cloud 10 GB Storage Subscription
FREE TRIAL
Get-In-Country File Cloud
File Cloud 50 GB Storage Subscription Most Popular
3 Years @ 518/mo
686 save 20%
Get-In-Country File Cloud
File Cloud 100 GB Storage Subscription
3 Years @1030/mo
1287 save 20%
Get-In-Country File Cloud
File Cloud 250 GB Storage Subscription
3 Years @ 2402/mo
3003 save 20%
Get-In-Country File Cloud
File Cloud 500 GB Storage Subscription Best Seller
3 Years @ 4462/mo
5577 save 20%
Get-In-Country File Cloud
File Cloud 1 TB Storage Subscription Best Seller
3 Years @ 8237/mo
10296 save 20%
Get-In-Country File Cloud
File Cloud 2 TB Storage Subscription
3 Years @16474/mo
20592 save 20%
Get-In-Country File Cloud
File Cloud 3 TB Storage Subscription
3 Years @ 24710/mo
30888 save 20%
Get-In-Country File Cloud
File Cloud 4 TB Storage Subscription
3 Years @ 30202/mo
37752 save 20%
Get-In-Country File Cloud
File Cloud 5 TB Storage Subscription Best Seller
3 Years @ 37752/mo
47190 save 20%
Get-In-Country File Cloud
File Cloud 10 TB Storage Subscription
3 Years @ 75504/mo
94380 save 20%
Get-In-Country File Cloud

WHAT'S INCLUDED

custom branding-1
Custom Branding
Mobile APp
Mobile Applications
Sync-1
Sync
2fa
2 step verification
Office 365-1
Office 365 Co-Editing
gmail outlook plugin
Outlook & Gmail Plugins
feedback and approval
Feedback & Approvals Workflows

WHAT'S INCLUDED

Custom Branding
Mobile Applications
Sync
2 step verification
Office 365 Co-Editing
Outlook & Gmail Plugins
Feedback & Approvals Workflows

Works On

Laptop

Desktop

Mobile

Tablet

File Cloud Powers the Digital Workplace

01
Increase Workflow
Productivity
02
Collaborate Across
Boundaries
03
Modernize & Organise
Your Infrastructure
04
Flexible
Integration
05
Protect Your
Data

File storage and sharing are just the beginning

Be organized

Bring traditional files, cloud content, share file Paper docs, and web shortcuts together in one place—and work the way that works for you.

Stay focused

Personalized suggestions give you files and folders when you need them so you spend less time searching.

Get in sync

Coordinate with your team and push projects forward with the tools you use every day—all within share file.

Get in sync

Coordinate with your team and push projects forward with the tools you use every day—all within share file.

Key Features

Self-Hosted or Hosted by Us

Flexible Storage

Supports local storage (Disk, Network Shares, CIFS/NFS) and cloud storage. Can connect to multiple storage endpoints

On-Premises

Run FileCloud on your infrastructure, with full control over your data.

Object Storage

Supports AWS S3, Azure Blob, Wasabi, EMC ECS and other S3 compatible storage systems. Both primary (managed) and file gateway (Network share) storage modes are supported

AWS and Azure

Self-host FileCloud on AWS, AWS GovCloud and Azure. Pre-built FileCloud images are available on AWS and Azure marketplaces

Integrate with Existing Fileservers

Active Directory (AD)

Integrate with Microsoft Active Directory (AD) or LDAP to synchronize user accounts and groups

Branch Office Support

Provide fast access to files to remote branch offices while reducing network latency

NTFS Permissions

Allow remote access to existing Windows File servers preserving user NTFS permissions

Full Text Search

Seamlessly find documents by searching through file content even in your existing file shares

Customization

Broadcast Your Brand

Bring your business front and center with your branding and logos in the web and mobile

White Label

Customize all aspects of FileCloud, including login pages, emails, messages and newsfeed.

Own Domain

Run FileCloud under your own domain, for example files.abccompany.com.

Multi-Language

FileCloud supports English, German, Dutch, French, Spanish, and Italian.

Security

Ransomware Protection

Heuristic file content scanning engine to detect and block Ransomware.

Two-Factor Authentication (2FA)

Add an extra layer of protection when logging in using email or Google Authenticator.

Encryption at Rest and in Transit

Full encryption of files at rest and encryption of all communication during transit.

Single Sign-On (SSO)

Integrated SAML 2.0, Microsoft NTLM and Microsoft ADFS login support. SSO for desktop clients.

Anti-Virus Scanning

Automatic anti-virus scanning of files when uploading. Integrate with any enterprise anti-virus (e.g. Symantec) that supports ICAP.

Compliance

Supports HIPAA, FINRA, FIPS 140-2 and GDPR. ‘Pattern Search’ to search for personal data across users

SIEM Integration

FileCloud can integrate with Enterprise Security Information and Event Management (SIEM) tools. This allows system administrators to monitor FileCloud alerts and audit events (What, When, Who and How) in one central place for ease of security management and complete protection.

FIPS 140-2

FileCloud meets very high security standards. FileCloud is FIPS 140-2 validated by National Institute of Standards and Technology (NIST) – a requirement for many US federal implementations.

Collaboration

File Locking

Users can lock or checkout files to avoid conflicting changes.

Comments

Enable conversations around files.

Workflows

Design custom workflows to automate business processes using simple ‘If this, then that (IFTTT)’ steps.

Activity Stream

Allows users to view and track file activity.

Restrict File Uploads

Easily restrict the types of files that can be uploaded. You can create either a list of allowed file extensions or a list of blocked file extensions.

Smart Notifications

Alerts users when shared files or folders are changed.

Ideal for MSPs

Multi-Tenancy

Multi-Tenancy architecture for Managed Service Providers (MSPs) and large enterprises.

High Availability

Scales effortlessly and offers failover capability to maximize uptime.

Sync, Share and Mobile Access

Remote Access

Allows users to access, share, sync company files and documents from anywhere and any device.

Mobile Apps

Allow access to files from iOS, Android and Windows Phone.

Synchronization

Syncs content across computers and smart phones, replacing Dropbox or Box.net.

Drive

Mount your remote files as a network share in Windows Explorer

Content Management

Custom Metadata

Define custom Metadata sets with attributes of different data types (text, date, list, Boolean etc.)

Search Using Metadata

Users can discover files faster using Metadata search.

Automatic Metadata Extraction

FileCloud provides automatic extraction of embedded metadata within image files which can be used to search, categorize and manage images.

Default Metadata

Attach mandatory Metadata elements to all the files created and added to FileCloud.

Auto Classify Enterprise Content

Utilize built-in search patterns to identify personally identifiable information (PII). Our flexible content-classification engine lets customers create custom search patterns and metadata sets for business-related document classifications.

Automate your PII/PHI/PCI Discovery

Find personally identifiable information (PII), protected health information (PHI), payment card information (PCI) and other sensitive content quickly. Use Federated search to find sensitive content across user home folders and team folders.

File Sharing

Advanced Sharing

Public and Private sharing with expiration dates and other global policies.

Large File Support

Upload and share large files with no size limit.

Built-in Document Preview

Preview documents (Word, Excel, PowerPoint, and PDF) and DICOM medical images (e.g. X-rays, scans) directly in the browser.

Granular Folder/Sub Folder Permissions

/images/reasons29.svg Designed to fit any existing file share structure and permission hierarchy.

Email Files (.eml) Viewer

Users can upload, view and forward the email files(.eml extension) directly within FileCloud.

Office, Outlook Add-ons

MS Outlook Add-on

Automatically upload large file attachments to FileCloud and send a share link.

Microsoft Office Add-on

Edit and Save documents directly from Word, Excel or PowerPoint.

Edit in the Browser

Integrate with Microsoft Office Online server or LibreOffice to open and edit documents in the browser.

Office Mobile Apps

Edit documents on mobile using Microsoft Office iOS and Android mobile Apps.

DocIQ

DocIQ supports automatic file-lock management, collaboration through comments, share management and version visibility for Word, Excel and PowerPoint document.

Administrator Features

Device Management

Manage all connected devices.

Full Audit Logs

HIPAA compliant audit trail.

Role-based Access

Delegate admin operations to fellow system administrators.

Powerful REST APIs

Integrate with FileCloud in minutes and create apps on top of FileCloud platform.

File Analytics and Reports

Get insights on your business and collaboration, e.g., usage trends, access by geo, and content mix.

User Management

Manage users, groups, storage quotas, granular security policies.

Data Loss Prevention

Recycle Bin

Recover accidentally deleted files.

View Only File Sharing

Prevent download, printing or copy/paste.

Remote Wipe

Remotely wipe or block devices to prevent unauthorized access if devices get lost or stolen.

Endpoint Backup

Securely backup and restore files across all platforms including automatic media backup from mobile devices.

Smart DLP

Prevents data leaks in real time and can save enterprises from huge compliance fines..

File Versioning

Automatic unlimited versioning of files so you can always rollback.

Low Cost of Ownership

Free Client Accounts

Unlimited free client accounts (web only accounts) for secure sharing.

imple Pricing

Simple pricing structure including all maintenance, support and updates.

Governance and Compliance

Governance

FileCloud’s content life cycle management, Smart Classification and DLP capabilities help enterprises comply with an array of data security regulations such as HIPAA, FINRA, ITAR, GDPR, CCPA and others.

Content Retention Policies

Create policies to automate content life cycle management from creation to archival and disposition. FileCloud offers flexible content policies including retention, archival, legal and admin hold.

Smart Classification

Our Smart Classification engine automatically sorts your content into logical categories within minutes. Find personally identifiable PII, PHI, PCI and other sensitive content quickly using our Smart Classification Engine.

Smart DLP

Smart DLP brings real time data leak prevention capabilities closer to the content and users to offer 360* protection.

key features

Everything you need to work the way you want

Securely store, send and sync—without the restrictions.s

Access and share all your files and documents in a few simple clicks. Limitless storage, a convenient email plugin and the ability to send large files—without clogging email—help accelerate productivity. Plus, bank-level encryption capabilities protect emails in transit and at rest.

WHICH USE CASES BEST FIT YOUR NEEDS ?

solutions_enterprise_icon_file_sharing

Secure File Sharing

Access, sync and share all types of files online from any device.

DSAR

Data Subject Access Request

Respond to data subject access requests without undue delay.

FileServerReplacement

Retire Windows File Servers

Decommission your file servers and move the content to XcellHost for a fast and easy way to modernize your infrastructure.

egnyteconnect_desktop_app

Desktop Collaboration

The fastest way to access and share your content from the desktop, whether online or offline.

mobile_devices_sq

Mobile Collaboration

You have no need to sync between location. There will be a centralised location of data for multiple locations, with one tally license being used for multiple locations.

solutions_enterprise_icon_microsoft_integration

Microsoft Integrations

XcellHost integrates with Microsoft Azure Cloud Storage, Active Directory, Key Vault, as well as SharePoint Online, Office 365, Online, and Mobile.

solutions_enterprise_icon_collaboration

Cross-office Sync

Enable cross-office project team collaboration by syncing multiple storage systems across multiple offices, anywhere in the world.

solutions_enterprise_icon_project_collaboration

Project Collaboration

Create secure online shared folders to instantly collaborate with colleagues and partners.

solutions_enterprise_icon_branch_office

Remote Office Productivity

Don't let bandwidth limitations and distributed data slow down file sharing for your satellite offices.

solutions_enterprise_icon_customer_file_transfer

Customer File Transfer

Download, manage and send files of any type or size.

solutions_enterprise_icon_business_continuity

Business Continuity

Provide employees with uninterrupted file access and sharing, even without Internet connectivity.

Task_Manager

Web Collaboration

Access and share your content from the desktop using any browser, without having to install software.

WHY YOU NEED IT

Collaborate more efficiently with file check-in/check-out

Set permissions and assign access on a need-to-know basis

Receive notifications when someone downloads or sends you a file

Use two-factor authentication and single sign-on for added security

Accountability for your clerks/staff and protection for your clients - at your fingertips

Get to your files, where and when you need them

WHICH USE CASES BEST FIT YOUR NEEDS ?

Secure File Sharing

Access, sync and share all types of files online from any device.

Data Subject Access Request

Respond to data subject access requests without undue delay.

Customer File Transfer

Download, manage and send files of any type or size.

Retire Windows File Servers

Decommission your file servers and move the content to XcellHost for a fast and easy way to modernize your infrastructure.

Mobile Collaboration

You have no need to sync between location. There will be a centralised location of data for multiple locations, with one tally license being used for multiple locations.

Microsoft Integrations

XcellHost integrates with Microsoft Azure Cloud Storage, Active Directory, Key Vault, as well as SharePoint Online, Office 365, Online, and Mobile.

Cross-office Sync

Enable cross-office project team collaboration by syncing multiple storage systems across multiple offices, anywhere in the world.

Remote Office Productivity

Don't let bandwidth limitations and distributed data slow down file sharing for your satellite offices.

Web Collaboration

Access and share your content from the desktop using any browser, without having to install software.

Project Collaboration

Create secure online shared folders to instantly collaborate with colleagues and partners.

Business Continuity

Provide employees with uninterrupted file access and sharing, even without Internet connectivity.

TOP REASONS WHY FILE CLOUD RIGHT FOR YOUR ORGANIZATION

Provide secure access to enterprise data from any device

  • Multiple ways to access data securely: Web access, Sync, Remote Drive, Mobile Apps, Outlook Add-on
  • Private dropbox like sync to employees and partners
  • Alternative to archaic VPN and FTP

Get total control, privacy and security

  • Keep data within your company, retaining full control of the data
  • Detailed audit capabilities to meet regulations (HIPAA, HITECH & FINRA)
  • Complete control over file sharing among employees, vendors, customers

Protect business critical data

  • Powerful administrator tools to manage users, devices, activities
  • Protect your data using endpoint backup and versioning
  • Prevent data leaks using remote mobile wipe / block features

Customize to reflect organization’s brand

  • Highly available, scalable, multi-tenant architecture
  • Complete white label EFSS solution, superior customization options including mobile customization to build your organization’s brand
  • Ideal for IT managed service providers and value added resellers.

Integrate easily with existing IT Systems

  • Works with Network shares, Active Directory, NTLM SSO
  • Seamless integration with existing NTFS file permissions
  • Powerful APIs to integrate with your business processes

Maximize your ROI

  • Leverage your existing investment in IT infrastructure
  • Best value among file sharing solutions
  • All inclusive pricing that includes software updates and support

Do your best work with best-of-breed tools

Build a best-of-breed tech stack with File Cloud as the secure content layer across your favorite business apps. From Microsoft Office 365 to G Suite to Salesforce, we seamlessly integrate with 1,400+ tools that are core to collaboration and business processes, so you can create a winning digital workplace.

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TALK TO OUR ENTERPRISE FILE CLOUD SPECIALIST

FREQUENTLY ASKED QUESTIONS

With ‘Deleted Files’ (recycle bin) Turned on:
When a user deletes a file and if the administrator has turned on FileCloud’s ‘Deleted Files’ (Recycle bin) feature, then the file will be moved to the recycle bin (a soft delete). The user can recover the file from the recycle bin. Once a file moves into a recycle bin, the file stays in the recycle bin till the user deletes the file from the recycle bin or administrator empties the recycle bin. If the user deletes files from the recycle bin or administrator empties recycle bin, then the file will be purged permanently (a hard delete).
If the files are larger than the default size (set in FileCloud administrator portal), then files will be permanently deleted.

Note: Recycle bin only holds the most recent deleted file version. A newly deleted file will replace any other older versions with the same name and file path in the recycle bin.

FileCloud comes with the ability to store previous versions of a file (versioning stores older versions only when a new version of a file has the same name and path as the older file). If the administrator has turned off this versioning feature, then older file versions will not be retained.
If the administrator has turned on the versioning feature, the older versions will be retained until any of the following actions

The user deletes the previous versions from the UI.
The original file is deleted. When a file is sent to a recycle bin or permanently deleted, its previous versions are permanently deleted.
The administrator deletes the older versions.

If you cancel your FileCloud Online paid account, your files, and account data will be marked for deletion from our servers after 30 days. After the 30-day mark, files can no longer be recovered.
If you need an immediate data deletion, you can request it by contacting support (support@xcellhost.cloud).

FileCloud uses IaaS (Infrastructure As A Service) service provider’s features to maintain data redundancy. Additionally, critical FileCloud data is backed-up every 24 hrs.

FREQUENTLY ASKED QUESTIONS

Truly secure services, including File Cloud, use encryption protocols for sharing and storing files on secure data centers, or the cloud. A good secure file transfer software will have plenty of customization features to allow you to add as much protection to your data as you need without making the way you work any more difficult.

A lot of industries, such as Healthcare, Insurance, Legal, Financial, Accounting and others, are regulated at a Federal, State or industry level by institutions and laws, including HIPPA, HITECH, FINRA, CFBP, state bar association ethics guidelines and more. But legal requirements aren’t the only reason a business should consider using a service like File Cloud. Businesses that handle customer or client data should consider their reputation and the damage that could happen as the result of a data breach if they aren’t using a secure solution to protect files where they’re stored and when they’re shared.

You can trust online file sharing services that utilize advanced encryption methods to store and send your files. To select a safe online file sharing site, look for one that protects documents with SSL/TLS encryption protocols and uses multi-factor authentication. If you need to share files and are in a regulated industry, choose a file sharing service that supports your particular compliance requirements, such as HIPAA or FINRA.

This one probably comes up the most often with new customers. We usually say to think about an employee user as an internal user or someone who works for your company. On the other hand, a client user is an external user or someone using your File Cloud account that doesn’t work for your company. For the most part, client and employee users will have a lot of the same functionality, but there’s a couple of differences. Mainly, client users can’t create root-level folders. But, you should keep in mind that they can still create sub-folders if they have upload permissions for the main folder. Additionally, only employee users can use the Send a File and Request a File features in File Cloud. All File Cloud accounts come with unlimited client users.
Any file type may be uploaded to XcellHost. Note: not all file types may be previewed.
The File Cloud system supports the upload and download of files up to 10GB or 100GB in size, depending on plan level. If your upload process cannot be completed within 18 hours, File Cloud recommends breaking your upload into smaller segments.
File Cloud Right Signature seamlessly integrates with File Cloud. You can send files stored in your File Cloud account to others for secure, legally binding electronic signature. With Right Signature, you pick where recipients need to sign or initial, and the simple, easy-to-use interface ensures that documents get every field filled completely. Once signed, documents are saved automatically back to File Cloud, so you never have to follow up with clients or chase down documents again.
The File Cloud Email Integrations allow you to insert links to files, upload and send new files, and request files directly from Microsoft Outlook or Gmail email messages. With File Cloud links you can avoid email bounce back or annoying file-size restrictions.
Our native application available for both Mac and Windows, File Cloud Sync automatically synchronizes a local folder on your computer with folders in your File Cloud account in real time. It’s the easiest way to keep files instantly up to date on all of your devices.
With File Cloud Mobile Apps — available for all iOS, Android, Windows and Blackberry devices — you get seamless access to all the files, folders and features of your account on the go. Whether you need to browse, send, request files or set folder permissions, you can do so right on your smartphone or tablet. You can even edit Microsoft Office files or annotate PDFs.
YES! You can brand your File Cloud account to match the look and feel of your company’s logo, website and colors. That way, it shows off your brand, not ours — everything from the login page to the headers, colors and other details of your account can match your website or logo.
There are a lot of benefits that come with a client document portal. You have a tool on your website where you can File Cloud and storage with people in different locations. You no longer have to worry about losing important attachments or having miscommunication between people working on the same project. With a client portal, you only need to make changes once on a document and everyone will have access to the revised version of the file. Additionally, a customer portal improves the efficiency between you and your clients. It is a tool you can use to easily exceed your client’s expectations in any given project. For instance, it allows you to provide a central place where all the important documents can be accessed and also a central point for communication between you and clients. Finally, a client portal is a tool that your business will never outgrow. It will enhance the lifespan of your documents and even after projects are completed, you will have a permanent source of reference in case there are revisions or if you are working on similar projects in the future.
Encryption is a method for transforming data during either transfer or storage so that it requires permission to access. The data is transformed using an algorithm that generates a decryption key that must be used in order to open the data. When transferring sensitive files, it is important to use encryption to ensure that any outside sources cannot read the data contained within the files. All file transfers through the ShareFile service are encrypted using 256-bit SSL (Secure Sockets Layer).  This is the same security used by banks and many e-commerce sites such as Amazon.com.  SSL works by establishing a private connection and each end of the connection is authenticated before transfer begins. Data traveling between these endpoints can only be decrypted by the intended recipient by using unique decryption keys. Files uploaded to ShareFile servers are saved with 256-bit AES encryption. Each file saved in our system has a unique encryption key. When a file is uploaded, it is encrypted before being copied to its permanent storage location. Downloaded files are decrypted before their contents are sent to your browser. The file encryption keys are not stored on the same server with the files themselves, ensuring that someone with physical access to our storage servers has no access to the files contained on their hard drives.
Files are uploaded and downloaded between the end user and the storage tier directly over a Secure Socket Layer (SSL) or Transport Layer Security (TLS) encrypted segment using high grade encryption. File Cloud supports TLS 1.0, 1.1 and 1.2. These are the same encryption protocols and algorithms used by e-commerce services and online banking. On Professional, Corporate, Enterprise, and VDR plans, files are stored at rest using the Advanced Encryption Standard (AES) with a 256 bit key. All uploaded files not pre-Internet encrypted, encrypted by the end user prior to upload, are scanned for known malware including viruses, Trojans, and worms. Files that reflect a known malware signature are flagged with a Red X and end users are subsequently prompted prior to downloading a suspicious file. Additional customer account preferences are available that would prevent end users from downloading a file until it’s been scanned and  from downloading a file that is suspicious. However, note that these stricter options may affect the overall usability of the File Cloud service.
When logging into the XcllHost File Cloud web application, you provide your email address and password at your account landing page. After a period of time your session will timeout and you will be prompted to login again. File Cloud Enterprise customers can opt to integrate with Active Directory and redirect this login process. Apps built using the File Cloud API (File Cloud Desktop Apps, File Cloud Mobile Apps, and third-party apps) are not allowed to capture or store the user’s credentials and typically only need limited access, so the File Cloud API leverages an industry standard protocol called oAuth 2.0. According to the oAuth community site, oAuth is “an open protocol to allow secure authorization in a simple and stand method from web, mobile and desktop apps.” For more on oAuth see the community site and the IETF specification. File Cloud stores an oAuth token instead of your credentials and then uses that token to access the File Cloud API instead of your credentials. This allows a tool like File Cloud Sync to run in the background happily keeping all your files in sync without needing to prompt you for a password every time a change is made. This token has limited access to File Cloud only, so it is less of a security risk than storing your credentials. The way authenticating with oAuth tokens works is that File Cloud first prompts you for your email address and password using a secure web form that is similar to the one used when you login to the web application. If using AD integration, we redirect you to configured IdP for the initial authentication. Once you have successfully authenticated, the secure web form provides the application with an oAuth token that is securely stored in the application. All subsequent access is done using this token you will not be asked for your credentials again until the token expires. The expiration for this token can be set by File Cloud administrators in Advanced Preferences. If you lose access to the device where the File Cloud application was installed, you can manually expire the oAuth token in the File Cloud web application under My Settings. Administrators can also expire an oAuth token on behalf of a user in that user’s profile page in Manage Users. Disabling a user will also expire all tokens for that user. Since these tokens act as a replacement for your password, they are not tied to the password expiration policy (either within File Cloud or to an AD password expiration). You will not need to reauthenticate with a tool when you change your password, but only when the oAuth token expires.
When logging into the XcllHost File Cloud web application, you provide your email address and password at your account landing page. After a period of time your session will timeout and you will be prompted to login again. File Cloud Enterprise customers can opt to integrate with Active Directory and redirect this login process. Apps built using the File Cloud API (File Cloud Desktop Apps, File Cloud Mobile Apps, and third-party apps) are not allowed to capture or store the user’s credentials and typically only need limited access, so the File Cloud API leverages an industry standard protocol called oAuth 2.0. According to the oAuth community site, oAuth is “an open protocol to allow secure authorization in a simple and stand method from web, mobile and desktop apps.” For more on oAuth see the community site and the IETF specification. File Cloud stores an oAuth token instead of your credentials and then uses that token to access the File Cloud API instead of your credentials. This allows a tool like File Cloud Sync to run in the background happily keeping all your files in sync without needing to prompt you for a password every time a change is made. This token has limited access to File Cloud only, so it is less of a security risk than storing your credentials. The way authenticating with oAuth tokens works is that File Cloud first prompts you for your email address and password using a secure web form that is similar to the one used when you login to the web application. If using AD integration, we redirect you to configured IdP for the initial authentication. Once you have successfully authenticated, the secure web form provides the application with an oAuth token that is securely stored in the application. All subsequent access is done using this token you will not be asked for your credentials again until the token expires. The expiration for this token can be set by File Cloud administrators in Advanced Preferences. If you lose access to the device where the File Cloud application was installed, you can manually expire the oAuth token in the File Cloud web application under My Settings. Administrators can also expire an oAuth token on behalf of a user in that user’s profile page in Manage Users. Disabling a user will also expire all tokens for that user. Since these tokens act as a replacement for your password, they are not tied to the password expiration policy (either within File Cloud or to an AD password expiration). You will not need to reauthenticate with a tool when you change your password, but only when the oAuth token expires.
File Cloud accounts are stored on servers maintained by Amazon Web Services in multiple locations across the globe. An account’s data is generally stored at the server location that is geographically nearest to the administrator. All data centers containing File Cloud servers are SSAE 16 certified, proving that they meet high standards for security. Physical access is tightly controlled, and double verification is required to proceed to any areas housing data. Our servers are firewall protected and regularly updated to ensure that all of the latest security patches and updates are in place. File Cloud has established operational procedures to maintain the availability of the system and user data, as appropriate and agreed to with users. File Cloud procedures take into account system capacity needs, physical and environmental threats to system resources, and recovery timelines needed to uphold service levels. Servers in the control plane are configured for high availability. Databases automatically fail over to an on-site secondary node, and data is further replicated at a geographically segregated disaster recovery site. Replication delays are monitored and addressed in order to meet recovery point objectives. For XcellHost-managed StorageZones, storage infrastructure is hosted with AWS and Microsoft Azure and availability is monitored real time by the network operations group. Customers managing their own StorageZones are responsible for availability, capacity planning and disaster recovery for uploaded data in these StorageZones.
All File Cloud employees undergo full background checks and sign our handbook prior to beginning employment with the company. The handbook includes an agreement to maintain the privacy and security of account information. Account information and support functions are accessible only from the IP address of File Cloud’s physical office locations. Company policy prohibits employees from accessing accounts or client data except where they have been expressly granted permission by an account administrator for the purpose of support. Any logins or activity by File Cloud Support will be logged in the account activity reports and available for review by account administrators.

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