XcellHost delivers best-in-the-industry operations from its 2 NOCs – Mumbai and Bengaluru providing SLA Driven incident Management services. Our customers have the flexibility to pick and choose from a wide variety of service components in our operations stack.
When you need services delivered by xcellhost shared operations team using our own tools and processes, you can subscribe to our Shared NOC model. In the shared model, you pay per device monthly charges.
If you need your own tools or processes to be used for delivering services, xcellhost can deploy dedicated resources to work on the assignment.Once subscribed to a Dedicated NOC, Xcellhost can also provide custom shift based support.
Both models are extremely effective and are completely managed by Xcellhost to deliver SLA driven services. The following table shows a high-level comparison of these two delivery models:
|SERVICE/DELIVERABLE||SHARED NOC||DEDICATED NOC|
|Hourse of Operations||24×7||Customer defined|
|Model of Operations||Service Oriented||Skill Set oriented|
|Commercial Model||Device Based||Resource Based|
|Delivery Process||ITIL||Customer Specific|
|Integrations with customer tools||No||Yes|
|Scalability||Easily Scalable||More Sticky in terms of resources|
|Monitoring||Through NM tools||Either NM or Customer tools|
|Xcellhost Touch Points||Service Desk||Named Resources|