XcellManaged SM | Remote Infrastructure Management

You build your business. We'll take care of your IT.

Enhancing existing technology resources remotely 24*7 and dramatically reduce IT expenditure and increase flexibility.

Our Certified Expert have Covered you.

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WE MANAGE ENTIRE CLOUD MANAGEMENT LIFECYCLE

XcellHost simplifies management of the new infrastructure & platform with comprehensive
Managed Services for Azure, thereby expediting business transformation and enabling innovation.


Cloud Assessment

  • Protfolio Evaluation
  • KPI Framework
  • TCO / ROI Analysis
  • Cloud Maturity Heat-Map

Cloud Migration

  • Environment Migration
  • Automation Tools
  • Migration & Launch
  • Train & Document

Managed Services

  • Infrastructure Management
  • Certified Expert Support
  • Customized Solutions
  • Reports & Monitoring

Cloud Optimization

  • Performance
  • Reliability
  • Cost
  • Operational Excellence

Cloud Monitoring

  • End-to-end Monitoring
  • Maintenance Efficiency
  • Flexible Alarms
  • Visual Dashboard

Managed DevOps

  • Continuously Iteratee
  • Reduce Human Error
  • Development Environments
  • Staging Environments

Managed Security

  • Security Monitoring
  • Security Management
  • Advanced Threat Service
  • Vulnerability Management

Management Portal

  • Performance Analysis
  • Optimize VM Scale and Size
  • Mine Your Cloud Data
  • Strategize Future Capicity

Cloud Billing

  • Integrated Dashboard
  • Scale UP & Down
  • Metered Biling
  • Manage Subscriptions
essential

as low as*

3295

Per user / Month

Order Now
Advanced

as low as*

5210

Per user / Month

Order Now
Premium

as low as*

6207

Per user / Month

Order Now
IT Management & Security
24x7 Unlimited Service Desk
Immediate Access to Expert IT Advice
Advanced Troubleshooting (Apps, Systems, Networks)
Microsoft Office 365 and/or G-Suite Mgmt & Admin
Installs, Adds, Moves, Changes, Deletions
Software Application Support
Third Party Vendor Support
Workstation Prep
On Site Remediation Optional
Network Monitoring and Management
Managed Workstation (PCs and Macs)
Operating System Patch Management
Third Party Patch Management
Maintenance Automation
Secure Remote Support
Inventory Reporting
Anti-virus
Anti-malware
Premium Managed Server **
24x7 Server Monitoring & Remediation
Operating System Patch Mgmt
Maintenance Automation
Secure Remote Support
Anti Virus
Anti Malware
Anti-malware
Enhanced Email Security
Email antivirus
Spam filtering
Mail bagging
Backup and Disaster Recovery Management
Managed DNS Optional
Hardware and Software Procurement
Phone System Support
Dedicated Account Manager
IT Strategy Session optional
Enhanced Security
Multi Factor Authentication (MFA) optional optional
Email Encryption optional optional
Phishing Prevention & Security Training optional optional
Data Loss Prevention (DLP) and E-Discovery *** optional optional
Business Continuity Planning optional optional
IT User Policy optional optional
Security Incident Response Plan optional optional
Disaster Recovery Failover Testing (Annual) optional optional optional
24x7 Intrusion Detection and Response optional optional optional
Advanced Endpoint Detection and Response optional optional optional
Real-time Vulnerability Management optional optional optional
vCISO optional optional optional
Additional IT Services
Cloud Back Up and Disaster Recovery optional optional optional
Microsoft Office 365 and/or G- Suite Licensing optional optional optional
Cloud Virtual Server Hosting (IaaS) optional optional optional
Data Center Hosting / Colocation optional optional optional
Cloud Hosted Desktop (DaaS) optional optional optional
Advanced Network Monitoring optional optional optional
Co-Managed IT optional optional optional

WHY YOU NEED REMOTE INFRASTRUCTURE MANAGEMENT SERVICES BY XCELLHOST

To have the competitive edge, enterprises have to be technologically advanced. However, managing more and more complex IT systems becomes a challenge.

  • Significant expenses on additional IT specialists and maintaining the IT infrastructure fully operable, updated and secure.
  • Reduced focus on core services. You spend time and money on technology and top-class IT team, instead of developing your primary competencies

XcellHost is ready to become your managed service provider (MSP) to help you escape these challenges

  • Smooth transition from your in-house team or another MSP
  • IT service availability improvement
  • Information security
  • User satisfaction for a reasonable price

remote Infrastructure Management Services

Hardware and Network

Magento Module Development Hardware and Network Our IT Infrastructure Management Services are best in the category, scalable and affordable. With a team that has thousands of hours of experience in developing customized and versatile modules, you get products that match 100% with specifications given by you.

  • Server Management
  • Network Management
  • Monitoring
  • Disaster Recovery
  • VPN
  • High Availability
  • Remote Installation

Software & Application

Managing complexities and challenges of running the business without downtime and providing timely updates to existing applications on clouds and server remotely from secure environment. Doing routine tasks of software and application infrastructure for software updates and security checks

  • Automation
  • Print Server
  • Web Server
  • Disaster Recovery
  • Application Containers
  • Antivirus
  • File Server
  • FTP Server
  • Backup

Virtualization & Security

Keeping your Network and IT infrastructure running with real-time checks for greater security. Performing compliance audits regularly and frequently to keep the network secure along with that managing virtual management systems with balanced resource allocations to optimize operational efficiency and automate infrastructure virtualization.

  • Firewall
  • Proxy Server
  • Log Analysis
  • Hyper Visors
  • Single Sign on
  • Identity Access Management
  • Compliance – HIPAA, ISMS 27001
  • VA/PT

Networking & monitoring

Providing complete Access Control over devices and users in real-time to ensure enhanced security. Our Remote Infrastructure Management (RIM) Team proactively monitor and manage apps, servers, systems and virtual infrastructure. Wide range of solutions for dynamic business requirements with easy scale-up of network operations and assets in a systematic and audited manner.

  • Routing
  • Security
  • Concepts
  • OpenNMS
  • VPN
  • Nagios
  • CloudWatch
  • ZenCSS

Key Technical & Operational Competency

Linux

Administration

Security

NFS, Samba, FTP, etc.

VPN Services

Log Analysis

Mail Server

Clustering

Troubleshooting

Linux Virtual Server (LVS)

Windows & Database

Security

Active Directory & FTP.

MySQL

MSSQL

Postgres

Oracle

Windows RDS

Webservers & Scripting

Apache

Tomcat

IIS

JBos

Glassfish+SunJavaL

WebSphere

Shell

Python

Batch

Perl

Ruby

Networking & monitoring

Routing

Security

Concepts

VPN

Nagios

CloudWatch

ZenOSS

OpenNMS

Applications

Alfresco

Liferay

Drupal

Magento

Hadoop

MongoDB

Moodle

OpenSource ERP

And many more...

Cloud & Automation

Amazon AWS

Vmware

Rackspace

Chef

Puppet

Jenkins

Maven/Nexus

Azure

And Many More...

HARDWARE & NETWORK

Server Management

Network Management

Monitoring

Disaster Recovery

VPN

High Availability

Clustering

Troubleshooting

Remote Installation

SOFTWARE & APPLICATION

Automation

Print Server

Directory Server

Web Server

Application Containers

Antivirus

File Server

FTP Server

Backup

VIRTUALIZATION & SECURITY

Firewall

Proxy Server

Log Analysis

Hyper Visors

Single Sign on

Identity Access Management

Compliance – HIPAA, ISMS 27001

VA/PT

NETWORKING & MONITORING

Routing

Security

Concepts

VPN

Nagios

CloudWatch

ZenOSS

OpenNMS

RIM_Infographic_latest

Our capabilities include:

Network Operations Centers

Network Operations Center:

IT infrastructure is the backbone of business and keeping the infra up and running is very important. Monitoring the infrastructure is the first level where the incidents can be stopped and the impact can be avoided.

With our dedicated NOC setup and experienced professionals we ensure that the infrastructure is monitored 24 hours 365 days. Our team of experienced professionals ensure that the server health is always green and there is no degradation of services. This is achieved by continuous monitoring and integration of the right tools and processes. Our team identifies the issues and acts on it even before it gets triggered. Xcellhost offerings include:

  • Dedicated NOC setup
  • Proactive monitoring
  • Dedicated incident managers
  • Integration of right tools in environment
  • Process setup and improvements
  • Technical documentation
  • 24x7 resource availability
  • End-to-end ownership of incidents

Data Center Management:

With our expertise and highly skilled professionals we provide end-to-end data center management. Be it in premise or cloud, we ensure that all the incidents and requests are addressed rightly within the stipulated time. With our stringent SLAs in place we ensure the highest quality standards. Our services include:

Data center design and architecture: We provide assistance for improving the existing infrastructure or even if the need is to migrate or build it from scratch. Our team of architects and Center of Excellence have experienced architects who will take care of all your needs right from building the infrastructure to optimization.

Server administration:

With our stringent SLAs and experienced and certified professionals we ensure the infrastructure is always up and running with 99.999% uptime. Our dedicated team provides round the clock support to the infrastructure and owns the tickets/incidents to closure. We provide:

  • Windows administration
  • UNIX administration
  • Security and patch management
  • Application support
  • Incident management
  • Change management
  • Vendor coordination
  • Infrastructure optimization
  • Cost optimization

Cloud administration and DevOps:

  • AWS
  • Microsoft Azure
  • Google cloud
  • Cost optimization
  • Infrastructure scaling
  • Managing cloud services
  • Automation
  • Right tools integration
  • Deployment and migration
  • Release management

Storage & back up administration

  • Setup and storage provisioning
  • Manage and monitor storage activities
  • Back up management

Database Administration

remote infrastructure management services Challenges We Address

Customer’s demand to extend the scope of managed IT services

XcellHost’s customers are free to entrust any scope of IT management functions to our team. We have a wide range of competences and capacity reserve allowing us to handle load increase.

Inefficient reactive approach to handling IT issues

Like our customers, we prefer to prevent problems rather than cope with their outcomes. So, instead of a break/fix approach we provide value-based managed IT services to keep IT operations up and running.

Threat to customer’s data security

Having a deep access to customers’ sensitive data and commitment to keep it safe, XcellHost follows customer’s security policy and apply our own security measures. This provides additional level of protection to ensure that the data is not accessed and tampered with unsolicited third parties or altered by ransomware.

Rigid SLA

XcellHost doesn’t keep its customers trapped in a service level agreement (SLA) when their business strategy and IT needs change. We are open to discuss and alter the terms of a managed service contract and adapt our IT services to any of those changes.

Hallmarks of IT Managed Services by XcellHost

  • Reliability It is ensured by certified IT specialists, advanced monitoring systems and SLA.
  • Assuring high availability and fault tolerance.
  • Flexibility and transparency of pricing policy and SLA.
  • Adapting to industry specificity.
talk to our cloud expert

Remote Infrastructure Management - WHAT OUR CUSTOMERS HAVE TO SAY?

Xcellhost has completely refreshed our datacenter and infrastructure over the last two years with no significant business impacts.

-Anil Varma

Experienced team assembled for our engagement. Initially differentiated from peers based on selection of progressive tools. Cyber practice was also deemed to be strong with a solid SOC offering.

-Devraj Chabra

Xcellhost did exceptionally well in managing the Transition period.. most importantly filling gaps in diminishing service from the incumbent even when not contractually obligated to do so.

-Indrajit Deol

FREQUENTLY ASKED QUESTIONS

Centralized IT infrastructure management offers greater coordination and ease of maintenance and helps make IT an enabler of innovation. Benefits include cost savings, improved availability, reduced risk, and increased productivity, flexibility, and efficiency. Outsourcing RIM processes to remote infrastructure management providers lets enterprises concentrate on core business and meet growing business requirements without inflating the IT budget.

IT infrastructure management service (IMS) is about administering and managing technology, information and data in a proactive way. Its scope ranges from the desktop to networking, storage, data, security and cloud-based services - not forgetting the people employed to keep everything working.

  1. Reduce duplication of effort.
  2. Ensure adherence to standards.
  3. Enhance the flow of information throughout an information system.
  4. Promote adaptability necessary for a changeable environment.
  5. Ensure interoperability among organizational and external entities.
  6. Maintain effective.
  7. change management policies and practices.

These components include hardware, software, networking components, an operating system (OS), and data storage, all of which are used to deliver IT services and solutions.

The purpose of IT infrastructure management is to provide structure and control of the functions responsible for diverse technical operations which generally involve hardware, software, and networking in both physical and virtual environments. The main goal is to minimize downtime and maintain business productivity.

An organization's IT infrastructure includes all of the hardware, software, and network resources that are necessary to deliver IT services within the organization. IT infrastructure can be used to deliver services or resources within an organization, or externally, to the organization's customers.

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