Welcome Xcellator

XcellOffice SM | Rescue

Drive better business outcomes with Remote Support Remote support has never felt closer.

Securely connect to any PC, Mac or mobile device on any network from anywhere at anytime.

7 Days Free Trial Schedule Demo Take Tour Play Video
rescue-herostandred

XcellOffice SM | Rescue

Drive better business outcomes with Remote Support Remote support has never felt closer.
Securely connect to any PC, Mac or mobile device on any network from anywhere at anytime.

7 Days Free Trial Schedule Demo Take Tour Datasheet

The Right Remote Support Product For Your Company.

No setup fees. No hidden costs. Predictable pricing, always.

  • Real-time monitoring & reporting
  • Screen sharing
  • Remote control
  • Diagnostics
  • File transfer
  • Unattended machine access
  • Customization & branding
  • Integrations, APIs & mobile SDK
  • Scripting
  • Agent collaboration
  • Desktop calling card
  • Custom & predefined support channels
  • Agent & Administrator management
  • Top smartphone and tablet support
  • SMS connection method*
  • Mobile device configuration*
  • Push various profiles and settings*
  • SDK for in-app support*
SAVE 27%

Rescue Remote Support

₹8299/mo

Billed Annually


Support Anything

Desktop Devices

Microsoft Window Vista and above | Microsoft Windows Server 2008 and above (including 64 bit versions) | Apple Macintosh OS X 10.4 (Tiger) and above

Mobile Devices

Android OS 2.3 and above | iOS 7.0 and above

*Please contact a solution expert for the most up-to-date list of supported devices and operating systems.

Browsers & Connection

Microsoft IE 7 and above | Microsoft Edge | Firefox | Google Chrome | Broadband connectivity to the Internet (i.e T1, Cable modem, ISDN, or DSL).

Solve more remote support issues. Wait less.

Do more with less.

Optimize your resources, remotely support more users simultaneously by toggling between up to 10 sessions at once, and save time while multiple support processes run.

  • Device, network, and email configuration
  • System diagnostics
  • and more...

Key Features

Mobile Device Simulation

Rescue simulates the mobile device screen and keypad on the technician’s console.

Support Session History

Input notes for retrieval during future sessions and view history captured from previous support sessions.

Drag and Drop File Transfer

Drag and drop multiple files and folders through a dual-pane file transfer option.

Reboot and Reconnect

Reboot and reconnect to end-user systems, even if these systems are unattended, for uninterrupted support sessions. Connect to systems even while in “safe mode.”

Session Transfer and Collaboration

Technicians can transfer sessions, along with notes and chat text, to other technicians or work simultaneously to resolve an issue together.

Unattended Access

Automatically collect end-user login credentials or leverage administrator credentials to access a machine when no one is present. Connect on LAN gives one-click access to machines on a local network.

Log-In as Administrator

Run the rescue applet as a Windows System Service or MAC OS X daemon for administrator rights on a remote computer.

Remote Diagnostics

Gain a snapshot view of system information in a straightforward dashboard with visibility into processes, services and applications.

Keep customers safe.

Get permission from users to use each Rescue function, including Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect. You can also add custom terms and conditions for users to accept before each session begins.

Keep customers safe.

Get permission from users to use each Rescue function, including Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect. You can also add custom terms and conditions for users to accept before each session begins.

Keep customers safe.

Get permission from users to use each Rescue function, including Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect. You can also add custom terms and conditions for users to accept before each session begins.

SDKs

Provide direct in-app support.

Provide a seamless end user support experience without the need for users to leave your app. Retrieve device information, chat with users, send a URL, see and annotate the app’s screen, and even view a user video stream.

This is how remote support services are done.

Remote Control

Take over your end user’s device and perform tasks as if you were using their device directly. For frequently performed tasks, let scripting do the work to save both time and sanity.

Remote Diagnostics

Get a quick summary of processes, services, and applications to identify the issue fast — without tediously digging around the end user’s device.

Unattended Access

Connect to a remote device when no user is present to solve problems during user downtime, such as lunch breaks or after-hours, and check in later if needed.

Key Benefits

Increase first-call resolution

Multi-session handling, Instant Chat, technician collaboration and more help reduce escalations to level two support and solve more issues on the first call.

Decrease average call handle times

System information dashboard and reporting tools accelerate problem identification and resolution

Reduce costly device returns

Script deployment, device history and remote device configuration help technicians resolve more issues remotely and reduce unnecessary returns.

Improve technician productivity

Multi-session handling, Instant Chat and remote control enable technicians to solve more issues in less time.

Enhance employee productivity

Fewer devices returns and remote resolutions improve efficiency

Reduce support costs

Resolve more issues remotely with broadened support options, including mobile device support and unattended access.

Increase customer loyalty

Offer responsive service and use dynamic customer surveys to analyze and improve customer satisfaction scores.

Showcase your brand

Reinforced branding opportunities with a customized Calling Card applet.

Optimize helpdesk efficiency

Granular management and control of Admin and Technician Groups, permissions and session queues.

Secure remote support

256-bit SSL encryption, permission-based access and auto-removal of access rights at session termination.

Everyone deserves seamless support.

Command Center

Generate live reports of technician statistics and activity, as well as user satisfaction levels based on performance metrics.

Session History & Recording

Record sessions automatically or on a session-by-session basis, input notes for future sessions, or view history and notes from previous sessions.

Predefined Support Channels

Predefine support channels for specific issues or escalation levels and assign them to specific technician groups.

Command Center

Generate live reports of technician statistics and activity, as well as user satisfaction levels based on performance metrics.

Session History & Recording

Record sessions automatically or on a session-by-session basis, input notes for future sessions, or view history and notes from previous sessions.

Predefined Support Channels

Predefine support channels for specific issues or escalation levels and assign them to specific technician groups.

FREQUENTLY ASKED QUESTIONS

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