XcellHost TM | Delightful Support

Backed by the Most Expert Humans in Cloud Hosting 24/7/365

We’re the employees you would hire if you could. Responsive,helpful, and dedicated in ways automation simply can’t be.

We’re your team. Monitoring your servers, mitigating risk,optimizing performance.

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How can we help you?

We're here to help. Choose your preferred way of communication.

Phone

Hosting experts located within a feet of your server for immediate resolution.
(24 x 7 x 365)

  • Indian Toll Free No. 18002122322
  • Global Contact No. +91-22-400-74555

Live Chat

For any and all queries related to Sales, Support and Billing. Recommended when you need a quick update on anything.

  • Indian Toll Free No. 1-800-102-9638
  • Live Chat

Support Ticket

Drop us a few lines about the problem you're facing from our member area and we'll get back to you asap!

Did you know?

We have invested a lot of effort into making things smooth for you.

Manage your services

Built entirely in-house by Xcellhost engineers and developers over a period of 9 years, your control panel - 'ON', is designed to help you get the best out of our web hosting services.

Knowledgebase

Xcellhost has one of the largest knowledgebase in the industry. Here you can find detailed information regarding all our current Product and Service offerings and answers to possibly all your queries.

Xcellhost Status

Live updates about Xcellhost services are just a click away at https://www.xcellhost.cloud So if you're facing issues with our services any day, you know where to look for a prompt update.

We Stand Between You and What’s Out There At Xcellhost

We’ve built a company with the sole focus of making sure our customers can rate us with the highest scores in the hosting industry.

Our new support tech receive over 500 hours of training in the first 12 months of their tenure. We take “expertise” seriously!

In 2019, we made 62 unique custom signatures to protect our customers using CMS and other web software.

From a sampling of over 2000 servers, we block over 2800 malicious requests per server per day.

We support over 5,000 servers for 10,000+ customers like you.

Keeping your data safe and secure is crucial. When you create a dedicated server, we automatically harden it with our exclusive service.

The Most Helpful EXPERT Humans In CLoud services

A NAME WE WORK TO EARN THE RIGHT TO BE CALLED EVERY DAY

Choose the way you want to buy and manage.

Are you a Linux admin? Are you a Windows power user? Or, do you want to focus on content and let us run your Managed WordPress or platform. Choose from a full suite of hosting solutions to meet your specific needs.

Access Cloud Service Advisors who will help you find the right solution.

We’re here to help you figure out the hosting solution that best matches the needs of your project, including designing a custom, multi-server platform.

When growth finds you, find us.

If you want to build a multi-server platform, for an extra charge, we will take on replication of code and content across servers or data across database services.

Managed services. Not just servers.

We call it Hosting Without the Hassles. We’re monitoring your server and the services on your hardware, ensuring your OS and control panel is patched and up to date.

Around the clock – teams dedicated to your server and mission-critical sites and apps.

We do the server stuff so you can sleep at night. Around the clock you have our Level 3 Technicians on site at our Data Centers and our fully staffed Monitoring, Security and Network Teams focusing on our network, platform and your servers.

Cloud Services without the worry. Rely on us 24x7x365.

Need help at 2AM? We’ve got your back. We make your problem our problem, so it's no longer one. We’re available to interact the way you prefer – by phone, chat, ticket or via our online help at your fingertips and convenience.

We’ll make it easy for you to make the switch.

No contracts required. Transparent pricing. And an entire team dedicated to help you migrate your data from your current host. We provide complimentary migrations for new server orders for most hosting control panels (Interworx, Plesk, and cPanel). We are always available for free advice and can also offer custom migrations from nearly all other types of hosting and CMS systems.

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Your Team at Xcellhost

With dedicated departments available 24/7/365, our teams are empowered to solve problems or prevent them from occurring in the first place.

Data Center Ops

We’ve built a company with the sole focus of making sure our customers can rate us with the highest scores in the hosting industry.

Security

Identifying and blocking cyber threat activity using threat intelligence and vulnerability management to provide advanced host and network protection.

The Most Helpful Humans in Hosting

250+ Certified Employees: Red Hat, Windows, Cisco, Interworx, Plesk, cPanel. Our experts are available via phone, live chat, email, or ticket.

Solutions

Hosting Advisors will help you find the right solution.

System Restore

Restoring from backups is our specialty.

Network

Ensuring our data centers and your server instances are always accessible.

Monitoring

Providing peace of mind via proactive monitoring 24x7x365.

Migrations

A dedicated team to help you migrate your code, content, and data.

Service Delivery

Custom building your servers around the clock.

How does it work?

When you purchase any service from us, we make several commitments to you - like what percentage of the time services will be available, how fast will we respond to your queries and what are the specific performance benchmarks to which actual performance will be periodically compared.

The purpose behind making these commitments is simple – we want you to make the most out of the services hosted with us and be 100% satisfied.

As long as we are adhering to our promises, all is good. Should we fail in an unfortunate case and fail to deliver what was promised to you, our first priority will be to notify you of the same and resolve the issue immediately.

Once everything is settled, we'll admit to our mistake and will generously compensate you for the same. The complete process can be easily monitored by you and the commissions will be released automatically based on the benchmarks we promise.

What Does Support Stand for?

There are 3 central tenets to Xcellhost proprietary Support system.

Being available

  • Easily reachable
  • Going out of length to provide swift response
  • Ensuring proper communication about your services

Being Accountable

  • Monitoring your services 24x7x365
  • Ensuring 100% power uptime
  • Ensuring 99.99% network uptime

Being Answerable

  • Taking complete responsibility of all processes
  • Easy to understand
  • Ensuring proper execution of our SLA

SIX-TIER Support Architecture

With the Most Expert Humans in cloud services ,You're Never Alone

Cloud services without the worry. Rely on our 24/7/365 Human Support.

PHONE

59

Second
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CHAT

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Second
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HELPDESK

59

Minute
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FREQUENTLY ASKED QUESTIONS

At times, Azure can be a very complicated platform. It can take a while to understand the entire platform comprehensively. Your IT team may need to spend hours to understand Azure completely. There are wide range of options available for Azure deployment, which can overwhelm a first-time user. Also, the Azure platform is unmanaged.

Our Microsoft-certified experts at XcellHost will help you understand the Azure platform, guiding you with all the technical nuances that come with Azure management. We will provide server management, platform management, and instance management that includes patching, OS hardening, 24/7 monitoring, automatic backup and updates, disaster recovery etc.

In short: We take care of your Azure, so that you can take care of your main business.

Even if you purchase Azure directly from Microsoft, there is a lot of technical expertise required for setup, deployment and operations of Azure. Managing Azure is very complicated without proper support. XcellHost takes care of everything from beginning to the end, leaving you completely relieved.

We are a Microsoft-certified Gold Partner with more than 14 years of experience in the industry. Many of our engineers have worked with Microsoft in the past, so you can be very sure of getting the excellent value out of it. When you sign-up with XcellHost, you don’t pay anything additional for the infrastructure. Your pricing remains the same as Microsoft.

Managed Azure Basic:

1. Basic 24/7 Monitoring

2. 1 Hour/Month Support

3. No OS-Related Service Monitoring

4. No I/O Monitoring Available

5. No Managed Backup Available

6. No Health Checks Available

Managed Azure Advanced:

1. Advanced 24/7 Monitoring

2. 2 Hour/Month Support

3. OS-Related Service Monitoring

4. Read/Write I/O Monitoring Available

5. Managed Backup Available

6. Health Checks Available

Note: All our plans include 24/7 support via phone, chat and e-mail.

XcellHost will be a single point of contact for all your Azure requirements. We have a dedicated team working round-the-clock to provide 24/7 support via email, phone or chat. We typically respond within an hour of raising ticket. Some cases that require attention from our engineers can take upto 24 hours. In very rare cases which require escalation to Microsoft, it may take a little longer.

Apart from our impressive track record in managed cloud services and round-the-clock support, we claim to have the lowest prices in the market.

We are Microsoft Partners with Gold competency for “Small and Midmarket Cloud Solutions” along with Silver competency in “Cloud Platform” and “Cloud Productivity.” With more than 10,000 installations spanning across 90+ countries,XcellHost is a force to reckon with in the cloud industry.

Feel free to contact us anytime:

Email: 

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