CLOUD OPERATIONS + MESSAGEING + CLOUD WINDOWS / MONITORING TECHNICAL SUPPORT | ||||
ESCALATION LEVEL | IMMEDIATE | LEVEL 1 | LEVEL 2 | LEVEL 3 |
Designation | WIN+MSG Support Helpdesk | Cloud Operation Engineer | Cloud Operation Manager | Cloud SDM |
Person | Cloud Windows Support Executive | Mr. Santosh Behera | Mr. Faizan Siddiqui | Mr. Gopal Pandey |
support@xcellhost.cloud | santoshb@xcellhost.cloud | faizans@xcellhost.cloud | gopalp@xcellhost.cloud | |
Phone | Tel: +91‐22‐67111555 | Tel: +91‐22‐67111555 | Tel: +91-22-67111555 | Tel: +91‐22‐67111555 |
Mobile No : | - | Mob: +91- 955539937 | Mob: +91- 9595090502 | Mob: +91- 8828000518 |
Escalations Covered | Windows based Websites, FTP, DNS, Control Panel, Mailing Related issues, SSL issues, Windows Private Cloud Server & Public Cloud Server Related, Operating system related, Application installation, Server maintenance and Monitoring related issues | |||
CLOUD LINUX TECHNICAL SUPPORT | ||||
ESCALATION LEVEL | IMMEDIATE | LEVEL 1 | LEVEL 2 | LEVEL 3 |
Designation | Linux Support Helpdesk | Cloud Operation Engineer | Team Lead - Cloud Linux | Cloud SDM |
Person | Cloud Linux Support Executive | Mr. Rizwan Shaikh | Mr. Rizwan Shaikh | Mr. Gopal Pandey |
support@xcellhost.cloud | rizwans@xcellhost.cloud | rizwans@xcellhost.cloud | gopalp@xcellhost.cloud | |
Phone | Tel: +91‐22‐67111555 | Tel: +91‐22‐67111555 | Tel: +91‐22‐67111555 | Tel: +91-22-67111555 |
Mobile No : | - | Mob: +91- 8975499986 | Mob: +91- 8975499986 | Mob: +91‐ 8828000518 |
Escalations Covered | Linux Private Cloud Server & Public Cloud Server related, based Websites, FTP, DNS, Control Panel, Mailing Related issues, SSL issues | |||
CLOUD DATABASE SUPPORT | ||||
ESCALATION LEVEL | IMMEDIATE | LEVEL 1 | LEVEL 2 | LEVEL 3 |
Designation | Database Support Helpdesk | Cloud Operation Engineer | Cloud Database Engineer ‑ L2 | Cloud SDM |
Person | Cloud Database Support Executive | Ms. Manisha Gupta | Ms. Manisha Gupta | Mr. Gopal Pandey |
support@xcellhost.cloud | manishag@xcellhost.cloud | manishag@xcellhost.cloud | gopalp@xcellhost.cloud | |
Phone | Tel: +91‐22‐67111555 | Tel: +91‐22‐67111555 | Tel: +91‐22‐67111555 | Tel: +91‐22‐67111555 |
Mobile No : | - | Mob: +91-7268868310 | Mob: +91-7268868310 | Mob: +91‐8828000518 |
Services Covered | Microsoft SQL Database related issues | |||
BACKUP & DR SUPPORT | ||||
ESCALATION LEVEL | IMMEDIATE | LEVEL 1 | LEVEL 2 | LEVEL 3 |
Designation | Backup Support Helpdesk | Cloud Operation Engineer | Cloud Backup Engineer | Cloud SDM |
Person | Backup Support Helpdesk | Ms. Manisha Gupta | Ms. Manisha Gupta | Mr. Prashanth N V |
support@xcellhost.cloud | manishag@xcellhost.cloud | manishag@xcellhost.cloud | prashanthn@xcellhost.cloud | |
Phone | Tel: +91‐22‐67111555 | Tel: +91‐22‐67111555 | Tel: +91‐22‐67111555 | Tel: +91‐22‐67111555 |
Mobile No : | - | Mob: +91-7268868310 | Mob: +91-7268868310 | Mob: +91‐9845065656 |
Escalations Covered | Backup related, Data configuration & Data Restore Related matters | |||
CITRIX + CLOUD SYSTEM & DATACENTER SUPPORT | ||||
ESCALATION LEVEL | IMMEDIATE | LEVEL 1 | LEVEL 2 | LEVEL 3 |
Designation | System Helpdesk | Cloud System Engineer | Cloud System Engineer | Cloud SDM |
Person | Cloud System Executive | Mr. Gopal Krishna | Mr. Gopal Krishna | Mr. Prashanth N V |
support@xcellhost.cloud | gopalk@xcellhost.cloud | gopalk@xcellhost.cloud | prashanthn@xcellhost.cloud | |
Phone | Tel: +91‐22‐67111555 | Tel: +91‐22‐67111555 | Tel: +91‐22‐67111555 | Tel: +91‐22‐67111555 |
Mobile No : | - | Mob: +91- 7738596903 | Mob: +91- 7738596903 | Mob: +91‐ 9845065656 |
Escalations Covered | Datacenter related, Dedicated Server, Citrix and Filecloud related issues | |||
CLOUD SALES CONTACTS | ||||
DEPARTMENT | SALES (SMB Sales) | CLOUD SALES | CLOUD SALES | CLOUD SALES |
Designation | Cloud Sales Advisor | Cloud Pre - Sales Manager | ||
Person | Mr. Rashed Syed | Mr. Aatish Kasture | ||
rasheds@xcellhost.cloud | aatishk@xcellhost.cloud | |||
Phone | Tel: +91‐22‐67111555 | Tel: +91‐22‐67111555 | ||
Mobile No : | Mob: +91- 8433989914 | Mob: +91- 8657475372 | ||
CLOUD BILLING CONTACTS | ||||
DEPARTMENT | Cloud BILLING | Account Receivable | ||
Designation | Cloud Billing Executive | Account Receivable Executive | ||
Person | Mr. Abhishek Kumar Panday | Mr. Sanjay Jade | ||
abhishekp@xcellhost.cloud | sanjayj@xcellhost.cloud | |||
Phone | Tel: +91‐22‐67111555 | Tel: +91‐22‐67111555 | ||
Mobile No : | Mob: +91- 9004660960 | Mob: +91- 8657475375 | ||
Chief Technical Officer | Mr. Nilesh Mehta | nilesh@xcellhost.cloud | Mob: +91-8657018524 | |
Managing Director: | Mr. Samir Jhaveri | samir@xcellhost.cloud | Mob: +91-7738083459 | |
NOTE : Escalations will be handled as per Customer's Subscribed Managed service plan, Above mentioned escalations time starts after the committed SLA time | ||||
XcellHost Pvt Ltd. 209, Laxmi Plaza, Bldg.No.9, Laxmi Industrial Estate, Andheri(W) Mumbai ‐ 400053, MH, Ph.: +91‐22‐67111555/-22-40074555 Fax: +91‐22‐67111666 | ||||
XcellHost Support Centre for Tickets & Online Chat Support : http://support.xcellhost.cloud | ||||
For Emergency/Escalations Please Page Xcellhost Team at escalationsit@xcellhost.cloud |
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XcellHost Cloud Services – a leading Managed Cloud Service Provider since 1999 based out of Mumbai, INDIA. which provides Managed Cloud Services across the globe helping customers manage Public Clouds (AWS, Azure, GCP, Alibaba) + Private clouds to manage the entire Cloud Management Lifecycle i.e Cloud Assessment, Cloud Migration, Cloud Deployment, Cloud Management, Cloud Monitoring, Cloud Security, Cloud DevOps delivered through Cloud-based ServiceDesk + Cloud-based Management Platform. Our SaaS-based Cloud Marketplace Platform helps enterprises consume over 80+ Cloud Services & help them overcome the complexities of Cloud Billing + Provisioning + Reseller Management combined with our 24 x 7 NOC + SOC Services.