Duo Security SLA During the term of your Duo Security license (the "Agreement", the Duo web admin interface and web services will be operational and available to Customer at least 99.9% of the time in any calendar month (the "Duo Security SLA"). If Duo Security does not meet the Duo Security SLA, and if Customer meets its obligations under this Duo Security SLA, Customer will be eligible to receive the Service Credits described below. This Duo Security SLA states Customer's sole and exclusive remedy for any failure by Duo Security to meet the Duo Security SLA.
Definitions The following definitions shall apply to the Duo Security SLA.
Uptime | Days Credited |
---|---|
< 99.95% - ≤ 99.9% (Duo Care premium only) | 3 |
< 99.9% - ≤ 99.0% | 3 |
< 99.0% - ≤ 95.0% | 7 |
< 95.0% | 15 |
Customer Must Request Service Credit In order to receive any of the Service Credits described above, Customer must notify Duo Security within thirty days from the time Customer becomes eligible to receive a Service Credit. Failure to comply with this requirement will forfeit Customer's right to receive a Service Credit. Customer may check whether Duo Security's systems are operational by visiting https://status.duo.com.
Maximum Service Credit The aggregate maximum number of Service Credits to be issued by Duo Security to Customer for all Downtime that occurs in a single calendar month shall not exceed fifteen days of Service (or the value of 15 days of Service in the form of a monetary credit to a monthly-billing Customer’s account). Service Credits may not be exchanged for, or converted to, monetary amounts.
Duo Security SLA Exclusions The Duo Security SLA does not apply to any services that expressly exclude this Duo Security SLA (as stated in the documentation for such services) or any performance issues: (i) caused by "Force Majeure" or (ii) that resulted from one or more of Customer’s equipment or third party equipment not within the primary control of Duo Security.
Duo Security reserves the right to modify this Service Level Agreement at any time by updating the terms on this site.
Keep up with the latest blog posts, product updates & offers by signing up to our newsletter.
Top Services
Blog Feeds
Security
XcellHost Cloud Services – a leading Managed Cloud Service Provider since 1999 based out of Mumbai, INDIA. which provides Managed Cloud Services across the globe helping customers manage Public Clouds (AWS, Azure, GCP, Alibaba) + Private clouds to manage the entire Cloud Management Lifecycle i.e Cloud Assessment, Cloud Migration, Cloud Deployment, Cloud Management, Cloud Monitoring, Cloud Security, Cloud DevOps delivered through Cloud-based ServiceDesk + Cloud-based Management Platform. Our SaaS-based Cloud Marketplace Platform helps enterprises consume over 80+ Cloud Services & help them overcome the complexities of Cloud Billing + Provisioning + Reseller Management combined with our 24 x 7 NOC + SOC Services.