| CLOUD OPERATIONS + MESSAGEING + CLOUD WINDOWS / MONITORING TECHNICAL SUPPORT |
| ESCALATION LEVEL |
IMMEDIATE |
LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
| Designation |
WIN+MSG Support Helpdesk |
Cloud Operation Engineer |
Cloud Operation Manager |
Cloud SDM |
| Person |
Cloud Windows Support Executive |
Mr. Santosh Behera |
Mr. Faizan Siddiqui |
Mr. Gopal Pandey |
| E-Mail |
support@xcellhost.cloud |
santoshb@xcellhost.cloud |
faizans@xcellhost.cloud |
gopalp@xcellhost.cloud |
| Phone |
Tel: +91‐22‐67111555 |
Tel: +91‐22‐67111555 |
Tel: +91-22-67111555 |
Tel: +91‐22‐67111555 |
| Mobile No : |
- |
Mob: +91- 955539937 |
Mob: +91- 9595090502 |
Mob: +91- 8828000518 |
| Escalations Covered |
Windows based Websites, FTP, DNS, Control Panel, Mailing Related issues, SSL issues, Windows Private Cloud Server & Public Cloud Server Related, Operating system
related, Application installation, Server maintenance and Monitoring related issues |
| CLOUD LINUX TECHNICAL SUPPORT |
| ESCALATION LEVEL |
IMMEDIATE |
LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
| Designation |
Linux Support Helpdesk |
Cloud Operation Engineer |
Team Lead - Cloud Linux |
Cloud SDM |
| Person |
Cloud Linux Support Executive |
Mr. Rizwan Shaikh |
Mr. Rizwan Shaikh |
Mr. Gopal Pandey |
| E-Mail |
support@xcellhost.cloud |
rizwans@xcellhost.cloud |
rizwans@xcellhost.cloud |
gopalp@xcellhost.cloud |
| Phone |
Tel: +91‐22‐67111555 |
Tel: +91‐22‐67111555 |
Tel: +91‐22‐67111555 |
Tel: +91-22-67111555 |
| Mobile No : |
- |
Mob: +91- 8975499986 |
Mob: +91- 8975499986 |
Mob: +91‐ 8828000518 |
| Escalations Covered |
Linux Private Cloud Server & Public Cloud Server related, based Websites, FTP, DNS, Control Panel, Mailing Related issues, SSL issues |
| CLOUD DATABASE SUPPORT |
| ESCALATION LEVEL |
IMMEDIATE |
LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
| Designation |
Database Support Helpdesk |
Cloud Operation Engineer |
Cloud Database Engineer ‑ L2 |
Cloud SDM |
| Person |
Cloud Database Support Executive |
Ms. Manisha Gupta |
Ms. Manisha Gupta |
Mr. Gopal Pandey |
| E-Mail |
support@xcellhost.cloud |
manishag@xcellhost.cloud |
manishag@xcellhost.cloud |
gopalp@xcellhost.cloud |
| Phone |
Tel: +91‐22‐67111555 |
Tel: +91‐22‐67111555 |
Tel: +91‐22‐67111555 |
Tel: +91‐22‐67111555 |
| Mobile No : |
- |
Mob: +91-7268868310 |
Mob: +91-7268868310 |
Mob: +91‐8828000518 |
| Services Covered |
Microsoft SQL Database related issues |
| BACKUP & DR SUPPORT |
| ESCALATION LEVEL |
IMMEDIATE |
LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
| Designation |
Backup Support Helpdesk |
Cloud Operation Engineer |
Cloud Backup Engineer |
Cloud SDM |
| Person |
Backup Support Helpdesk |
Ms. Manisha Gupta |
Ms. Manisha Gupta |
Mr. Prashanth N V |
| E-Mail |
support@xcellhost.cloud |
manishag@xcellhost.cloud |
manishag@xcellhost.cloud |
prashanthn@xcellhost.cloud |
| Phone |
Tel: +91‐22‐67111555 |
Tel: +91‐22‐67111555 |
Tel: +91‐22‐67111555 |
Tel: +91‐22‐67111555 |
| Mobile No : |
- |
Mob: +91-7268868310 |
Mob: +91-7268868310 |
Mob: +91‐9845065656 |
| Escalations Covered |
Backup related, Data configuration & Data Restore Related matters |
| CITRIX + CLOUD SYSTEM & DATACENTER SUPPORT |
| ESCALATION LEVEL |
IMMEDIATE |
LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
| Designation |
System Helpdesk |
Cloud System Engineer |
Cloud System Engineer |
Cloud SDM |
| Person |
Cloud System Executive |
Mr. Gopal Krishna |
Mr. Gopal Krishna |
Mr. Prashanth N V |
| E-Mail |
support@xcellhost.cloud |
gopalk@xcellhost.cloud |
gopalk@xcellhost.cloud |
prashanthn@xcellhost.cloud |
| Phone |
Tel: +91‐22‐67111555 |
Tel: +91‐22‐67111555 |
Tel: +91‐22‐67111555 |
Tel: +91‐22‐67111555 |
| Mobile No : |
- |
Mob: +91- 7738596903 |
Mob: +91- 7738596903 |
Mob: +91‐ 9845065656 |
| Escalations Covered |
Datacenter related, Dedicated Server, Citrix and Filecloud related issues |
| CLOUD SALES CONTACTS |
| DEPARTMENT |
SALES (SMB Sales) |
CLOUD SALES |
CLOUD SALES |
CLOUD SALES |
| Designation |
Cloud Sales Advisor |
Cloud Pre - Sales Manager |
| Person |
Mr. Rashed Syed |
Mr. Aatish Kasture |
| E-Mail |
rasheds@xcellhost.cloud |
aatishk@xcellhost.cloud |
| Phone |
Tel: +91‐22‐67111555 |
Tel: +91‐22‐67111555 |
| Mobile No : |
Mob: +91- 8433989914 |
Mob: +91- 8657475372 |
| CLOUD BILLING CONTACTS |
| DEPARTMENT |
Cloud BILLING |
Account Receivable |
| Designation |
Cloud Billing Executive |
Account Receivable Executive |
| Person |
Mr. Abhishek Kumar Panday |
Mr. Sanjay Jade |
| E-Mail |
abhishekp@xcellhost.cloud |
sanjayj@xcellhost.cloud |
| Phone |
Tel: +91‐22‐67111555 |
Tel: +91‐22‐67111555 |
| Mobile No : |
Mob: +91- 9004660960 |
Mob: +91- 8657475375 |
| |
| |
Chief Technical Officer |
Mr. Nilesh Mehta |
nilesh@xcellhost.cloud |
Mob: +91-8657018524 |
| |
Managing Director: |
Mr. Samir Jhaveri |
samir@xcellhost.cloud |
Mob: +91-7738083459 |
| NOTE : Escalations will be handled as per Customer's Subscribed Managed service plan, Above mentioned escalations time starts after the committed SLA time |
| XcellHost Pvt Ltd. 209, Laxmi Plaza, Bldg.No.9, Laxmi Industrial Estate, Andheri(W) Mumbai ‐ 400053, MH, Ph.: +91‐22‐67111555/-22-40074555 Fax: +91‐22‐67111666 |
| XcellHost Support Centre for Tickets & Online Chat Support : http://support.xcellhost.cloud |
| For Emergency/Escalations Please Page Xcellhost Team at escalationsit@xcellhost.cloud |
+91-22-40074555 | Ext.1
