Welcome Xcellator
  • Get In Touch
    Contact Sales 24x7
    Contact Support 24x7
    Toll Free 24x7
    Get In Touch
    • 0

    XcellOffice SM | Rescue

    Drive better business outcomes with Remote Support Remote support has never felt closer.

    Securely connect to any PC, Mac or mobile device on any network from anywhere at anytime.

    7 Days Free Trial Schedule Demo Take Tour Play Video
    rescue-herostandred

    XcellOffice SM | Rescue

    Drive better business outcomes with Remote Support Remote support has never felt closer.
    Securely connect to any PC, Mac or mobile device on any network from anywhere at anytime.

    7 Days Free Trial Schedule Demo Take Tour Datasheet

    The Right Remote Support Product For Your Company.

    No setup fees. No hidden costs. Predictable pricing, always.

    • Real-time monitoring & reporting
    • Screen sharing
    • Remote control
    • Diagnostics
    • File transfer
    • Unattended machine access
    • Customization & branding
    • Integrations, APIs & mobile SDK
    • Scripting
    • Agent collaboration
    • Desktop calling card
    • Custom & predefined support channels
    • Agent & Administrator management
    • Top smartphone and tablet support
    • SMS connection method*
    • Mobile device configuration*
    • Push various profiles and settings*
    • SDK for in-app support*
    SAVE 27%

    Rescue Remote Support

    ₹8299/mo

    Billed Annually


    Support Anything

    Desktop Devices

    Microsoft Window Vista and above | Microsoft Windows Server 2008 and above (including 64 bit versions) | Apple Macintosh OS X 10.4 (Tiger) and above

    Mobile Devices

    Android OS 2.3 and above | iOS 7.0 and above

    *Please contact a solution expert for the most up-to-date list of supported devices and operating systems.

    Browsers & Connection

    Microsoft IE 7 and above | Microsoft Edge | Firefox | Google Chrome | Broadband connectivity to the Internet (i.e T1, Cable modem, ISDN, or DSL).

    Solve more remote support issues. Wait less.

    Do more with less.

    Optimize your resources, remotely support more users simultaneously by toggling between up to 10 sessions at once, and save time while multiple support processes run.

    • Device, network, and email configuration
    • System diagnostics
    • and more...

    Key Features

    Mobile Device Simulation

    Rescue simulates the mobile device screen and keypad on the technician’s console.

    Support Session History

    Input notes for retrieval during future sessions and view history captured from previous support sessions.

    Drag and Drop File Transfer

    Drag and drop multiple files and folders through a dual-pane file transfer option.

    Reboot and Reconnect

    Reboot and reconnect to end-user systems, even if these systems are unattended, for uninterrupted support sessions. Connect to systems even while in “safe mode.”

    Session Transfer and Collaboration

    Technicians can transfer sessions, along with notes and chat text, to other technicians or work simultaneously to resolve an issue together.

    Unattended Access

    Automatically collect end-user login credentials or leverage administrator credentials to access a machine when no one is present. Connect on LAN gives one-click access to machines on a local network.

    Log-In as Administrator

    Run the rescue applet as a Windows System Service or MAC OS X daemon for administrator rights on a remote computer.

    Remote Diagnostics

    Gain a snapshot view of system information in a straightforward dashboard with visibility into processes, services and applications.

    Keep customers safe.

    Get permission from users to use each Rescue function, including Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect. You can also add custom terms and conditions for users to accept before each session begins.

    Keep customers safe.

    Get permission from users to use each Rescue function, including Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect. You can also add custom terms and conditions for users to accept before each session begins.

    Keep customers safe.

    Get permission from users to use each Rescue function, including Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect. You can also add custom terms and conditions for users to accept before each session begins.

    SDKs

    Provide direct in-app support.

    Provide a seamless end user support experience without the need for users to leave your app. Retrieve device information, chat with users, send a URL, see and annotate the app’s screen, and even view a user video stream.

    This is how remote support services are done.

    Remote Control

    Take over your end user’s device and perform tasks as if you were using their device directly. For frequently performed tasks, let scripting do the work to save both time and sanity.

    Remote Diagnostics

    Get a quick summary of processes, services, and applications to identify the issue fast — without tediously digging around the end user’s device.

    Unattended Access

    Connect to a remote device when no user is present to solve problems during user downtime, such as lunch breaks or after-hours, and check in later if needed.

    Key Benefits

    Increase first-call resolution

    Multi-session handling, Instant Chat, technician collaboration and more help reduce escalations to level two support and solve more issues on the first call.

    Decrease average call handle times

    System information dashboard and reporting tools accelerate problem identification and resolution

    Reduce costly device returns

    Script deployment, device history and remote device configuration help technicians resolve more issues remotely and reduce unnecessary returns.

    Improve technician productivity

    Multi-session handling, Instant Chat and remote control enable technicians to solve more issues in less time.

    Enhance employee productivity

    Fewer devices returns and remote resolutions improve efficiency

    Reduce support costs

    Resolve more issues remotely with broadened support options, including mobile device support and unattended access.

    Increase customer loyalty

    Offer responsive service and use dynamic customer surveys to analyze and improve customer satisfaction scores.

    Showcase your brand

    Reinforced branding opportunities with a customized Calling Card applet.

    Optimize helpdesk efficiency

    Granular management and control of Admin and Technician Groups, permissions and session queues.

    Secure remote support

    256-bit SSL encryption, permission-based access and auto-removal of access rights at session termination.

    Everyone deserves seamless support.

    Command Center

    Generate live reports of technician statistics and activity, as well as user satisfaction levels based on performance metrics.

    Session History & Recording

    Record sessions automatically or on a session-by-session basis, input notes for future sessions, or view history and notes from previous sessions.

    Predefined Support Channels

    Predefine support channels for specific issues or escalation levels and assign them to specific technician groups.

    Command Center

    Generate live reports of technician statistics and activity, as well as user satisfaction levels based on performance metrics.

    Session History & Recording

    Record sessions automatically or on a session-by-session basis, input notes for future sessions, or view history and notes from previous sessions.

    Predefined Support Channels

    Predefine support channels for specific issues or escalation levels and assign them to specific technician groups.

    talk to our cloud expert

    Call

    chat

    email

    Rescue - WHAT OUR CUSTOMERS HAVE TO SAY?

    I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features,

    - Naveen Anand

    LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be.

    -vivek Laghari

    Good solid remote support product and the mobile phone element is very useful.

    -ajith Anthony

    FREQUENTLY ASKED QUESTIONS

    LogMeIn Rescue is safe and secure. All communication between the customer and the technician is SSL-encrypted. Important: The applet is a small program that must be running on your computer for the technician to be able to help you. The applet is automatically removed from your PC at session end.

    To connect from your browser:
    1. Go to www.LogMeIn.com.
    2. Log in to your account using your LogMeIn ID (email address) and password. The Computers page is displayed.
    3. On the Computers page, click the computer you want to access. ...
    4. Log in to the computer using the appropriate authentication method:

    HP Remote Rescue Calling Card is a program developed by LogMeIn. The most used version is 7.4. ... While about 71% of users of HP Remote Rescue Calling Card come from the United States, it is also popular in Mexico and Sweden.

    Installing LogMeIn Host Software (Add a computer)
    1. Go to www.LogMeIn.com.
    2. Log in to your account using your LogMeIn ID (email address) and password. The Computers page is displayed.
    3. On the Computers page, click Add Computer.
    4. Choose an option: Option. Description. Add this computer. To add the computer you are using, click Add this computer > Download installer.

    A major safety and security feature of LogMeIn Rescue is that it requires mutual consent. No action can be taken by a support technician without the computer owner granting access.

    LogMeIn is a software program that allows you to access your computer remotely. ... Someone must have installed it on your computer, hopefully, it was someone that you trust who is trying to help you out with your computer.

    FREQUENTLY ASKED QUESTIONS

    Related Products & Services

    Business email-1

    Business Email

    Our Business Email package comes with a storage space of 5GB per account. This is dedicated to file storage and also backs up all your mails on our state of the art infrastructure, making sure you never experience a loss of mails

    Tell Me More
    Microsoft Integration_1

    Microsft 365

    Includes Office 365, Windows 10 & Enterprise Mobility + Security. Learn More Now. Trusted & Secure. Secure Cloud Service. Intelligent Security. Built For Teamwork. Achieve More Together.

    Tell Me More
    Email signature

    E-mail Signatures

    Microsoft Office 365, Exchange Server and G Suite solutions for email signatures, archiving, email utilities & more.

    Tell Me More

    It all starts with a domain name
    • com  780.00
    •  1063.00
    • net  1063.00
    • org  1063.00
    NewsLetter Signup
    Media
    Operations
    Legal

    Top Services

    Blog Feeds

    Security

    Facebook
    hostadvice
    host search
    Trustpilot
    search en
    Google
    About Us

    XcellHost Cloud Services – a leading Managed Cloud Service Provider since 1999 based out of Mumbai, INDIA. which provides Managed Cloud Services across the globe helping customers manage Public Clouds (AWS, Azure, GCP, Alibaba) + Private clouds to manage the entire Cloud Management Lifecycle i.e Cloud Assessment, Cloud Migration, Cloud Deployment, Cloud Management, Cloud Monitoring, Cloud Security, Cloud DevOps delivered through Cloud-based ServiceDesk + Cloud-based Management Platform. Our SaaS-based Cloud Marketplace Platform helps enterprises consume over 80+ Cloud Services & help them overcome the complexities of Cloud Billing + Provisioning + Reseller Management combined with our 24 x 7 NOC + SOC Services.

    XcellTube
    Watch Now!
    FREE Website Audit Tool
    Free Website Audit
    cert1
    cert2
    cert3
    Scanned & Secured By
    SiteLock
    Uptime
    Monitored by Site24x7
    Certified By
    Certificates bsi99001 bsi27001
    Copy Protection By
    DMCA-2
    © 1999 - 2020 XcellHost Cloud Services Pvt. Ltd. All rights reserved. Designated Trademarks & Brands are the properties of their respective owners.
    Payment Options
    Payment Method
    Copyright CLARE.AI