Service Deliverables | XcellManaged Silver Plan |
XcellManaged Gold Plan |
XcellManaged Platinum Plan |
XcellManaged Ultimate Plan |
---|---|---|---|---|
2499 /mo Buy Now |
4999 /mo Buy Now |
7999 /mo Buy Now |
9999 /mo Buy Now |
|
Case Uses | OS + Web + Mail | OS + Web + Mail + Security | OS + Web + Mail + Basic Security + Basic DBA | OS + Web + Mail + Advanced Security + Advanced DBA |
Basic Server Activities | ||||
Basic 24 x 7 Server Uptime Monitoring | ||||
Unlimited Reboot Requests | ||||
Managed SysAdmin Activities | ||||
Restarting Services OR Applications OR Processes | ||||
Identifying CPU Load | Memory Utlilisation | Disk Space Utilisation | ||||
Operating System Administration [Patch Management, Anti-Virus Management] | ||||
DNS Server Management. [Creating DNS Zones, DNS Zone management] | ||||
Web Server Management [adding domains, password protection, web server configuration] | ||||
FTP Server Management [creating users, restricting access, setting up new users] | ||||
Mail Server Management [adding/deleting users, mail forwards, auto-responders] | ||||
Hardware Management [disk partitioning & disk RAID management] | ||||
Log Management & Archiving | ||||
Managed Database Administration Activities | ||||
Review current database implementation | ||||
Set Performance Expectations | ||||
Identify Standard Operating Procedures | ||||
Select optimum database hardware & software mix | ||||
Establish a database growth & backup plan | ||||
Provide a backup & disaster recovery plan | ||||
Agree on a Migration Plan | ||||
Develop Custom Monitoring Plan | ||||
Set Up Alerting Thresholds for Memory Usage, CPU Utilization, Disk I/O Perfomanance | ||||
Document Change Control Procedures | ||||
On-Demand Detailed Performance Reports | ||||
Database Current Activity & Backup History | ||||
Database Missing Indexes | ||||
Database Schema Changes | ||||
Database Security Audits | ||||
Managed Backup Activities | ||||
Backup Management [Creating Backup Set, Installing Backup Agent depending on application] | ||||
Creating Backup Plan [Frequency of Backup, What to Backup, Restoration Plan] | ||||
Backup Plan Review [Speed of Backup & Restoration, Mock Restore, Backup Integrity Checks] | ||||
Assess & Define Comprehensive Backup & Recovery Plan | ||||
Integrate Backup Plan into Overall Managed Hosting Plan | ||||
Minimize impact of backup activities | ||||
Segregate Backup Activity on a Separate Backup Network | ||||
Define Backup Retention Periods & Encryption Standards | ||||
Design Optional Application Specific Backup Strategies | ||||
Complete Backup System Verification | ||||
Verify completion of each backup session | ||||
Provide Optional Test Recovery Strategies | ||||
Schedule Regular Backup during off peak hours | ||||
Aggregate Backup Usage | ||||
Determine Impending Backup Limit Alerts | ||||
Evaluate Backup Usage Trends | ||||
Apply Scalability foresight to anticipate backup capacity needs | ||||
Managed Security Activities | ||||
Develop Security Profile | ||||
Integrate Security Consideration into overall managed hosting plan | ||||
Identify security & compliance issues | ||||
Server Hardening | ||||
Firewall Selection | ||||
Set Anti-Virus Parameters | ||||
Define OS & Application Patching Schedules | ||||
Perform Monthly Systems Patching | ||||
Full-System Virus Scanning | ||||
Monitoring Real time for DDoS | ||||
Track successfully applied software patches | ||||
Highlight any alerts from virus scan & vulnerability scans | ||||
Firewall Health Status Reports | ||||
Vulnerablity Assesment & Scanning Services | ||||
Security Policy Creation | ||||
Security Policy Review | ||||
Incident Co-rellation & Analysis | ||||
Forensic Analysis | ||||
Information Security Management | ||||
Compliance Monitoring | ||||
IT Risk Assesment | ||||
Managed Monitoring Services | ||||
Identify components & key attributes to monitor | ||||
Develop run-book processes customzed to your business | ||||
Integrate Monitoring into overall managed hosting plan | ||||
Identify relationships of monitored systems | ||||
Define component to monitor | ||||
Define monitoring thresholds | ||||
Identify custom logs to monitor | ||||
Develop customised remediation plans | ||||
Perform critical services monitoring | ||||
Complete system availability monitoring | ||||
Monitor full range of system performance indicators | ||||
Monitor key event log alerts & custom log files | ||||
Aggregate Bandwidth Reports | ||||
Analyze Performance Trends Reports | ||||
Monitored Alearts Reports | ||||
Apply Scalability foresight to anticipate growth needs | ||||
Managed Storage Services | ||||
Assess & Define a comprehensive disk & storage plan | ||||
Integrate Storage Plan into overall managed hosting plan | ||||
Define your current storage needs | ||||
Provide options for high-availability storage [iSCSI, Fiber Channel Storage etc] | ||||
Anticipate storage growth requirements | ||||
Complete storage systems verifications | ||||
Anticipate capacity demands | ||||
Monitor Snapshots & Data Replication | ||||
Aggregate Storage Utilisation Reports | ||||
Conduct regular storage review sessions | ||||
Apply scalability foresight to anticipate storage capacity needs | ||||
Planning | Reporting | Review Process | ||||
Implmentation Plan | ||||
Data Protection & Recovery Plan | ||||
Support & Escalation Plan | ||||
Published Maintenance Calendar | ||||
Operational Maintenance Plan | ||||
Change Control Reports | ||||
Performance & Scalability Review | ||||
Security & Compliance Review | ||||
Customer Satisfaction Review | ||||
Configuration & Change Management | ||||
Performance Monitoring | ||||
Fault Management | ||||
Reporting & Escalation | ||||
Third Party Application Support | ||||
Application Management [Dev|Test|Prod Setup, Emergency Bug Fixes, Release Mgmt Activities] | ||||
Buy Now | Buy Now | Buy Now | Buy Now |
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XcellHost Cloud Services – a leading Managed Cloud Service Provider since 1999 based out of Mumbai, INDIA. which provides Managed Cloud Services across the globe helping customers manage Public Clouds (AWS, Azure, GCP, Alibaba) + Private clouds to manage the entire Cloud Management Lifecycle i.e Cloud Assessment, Cloud Migration, Cloud Deployment, Cloud Management, Cloud Monitoring, Cloud Security, Cloud DevOps delivered through Cloud-based ServiceDesk + Cloud-based Management Platform. Our SaaS-based Cloud Marketplace Platform helps enterprises consume over 80+ Cloud Services & help them overcome the complexities of Cloud Billing + Provisioning + Reseller Management combined with our 24 x 7 NOC + SOC Services.