Report Abuse

How to Submit the complaint

Complainant needs to fill the whois reporting form available below.
Enter the domain name and describe the whois inaccuracy.
Enter you name and email address on which you wish to receive our reply.
Click Submit.

Process to address whois inaccuracy complaint

XcellHost Abuse team will send a mail to the Registrant of the domain name asking them to correct the whois details of their domain name within the 7 days.
If the Registrant fails to modify the whois details / fails to update the registrar with the sufficient proof to prove that the current / modified whois details are accurate; the domain name will be suspended for whois inaccuracy after the allotted 7 day period gets over.

Report False Whois

Report Whois Data Inaccuracy

If you feel that a domain name registered through us is displaying Inaccurate Contact Details, then please report the same to our Abuse Desk. This can be accomplished by entering the requested data in the form below and clicking on the Submit button.

Spam

How to Submit the complaint

Complainant needs to fill the spam reporting form available below.
Enter the domain name and COMPLETE headers & body of the spam mail. Message headers & body are the most important proof of the spam and without it XcellHost can not verify the complaint.
Enter you name and email address on which you wish to receive our reply.
Click Submit.

Process to address spam complaint

XcellHost Abuse team will verify the spam headers/body to determine from where the spam was originated and the Type of spam.
In case of compromised/hacked domain scenario and first promotional spam instance, a warning will be sent to the domain registrant. Subsequent spam complaint will result in suspension of the domain.
In case of deliberate phishing / 419 scam / Malware distribution, the domain name will be suspended directly.

Report Spam

To report Unsolicited Commercial Email or SPAM received from one of the domain names registered through us, please submit the below mentioned details.

Other Abuse (Phishing/419 scam)

How to Submit the complaint

Complainant needs to fill the abuse reporting form available below.
Enter the domain name and the detailed complaint. Complaint should include details of abuse along with the evidence to support it.
Enter you name and email address on which you wish to receive our reply.
Click Submit.

Process to address other abuse complaint

XcellHost Abuse team will go through the complaint to determine the type of the abuse.
In case of compromised/hacked domain, a warning will be sent to the domain registrant. If the registrant fails to remove the unauthorized content, the domain name will be suspended.
In case of deliberate abuse like phishing / Malware / 419 scam / Child Pornography the domain name will be suspended directly.

DMCA Requests

Please remember that you will be liable for damages caused by filing a DMCA request that is not valid, misrepresented, or under false pretenses. This includes both the costs to the other party and legal fees. Recently a company was ordered to pay $100,000 for trying to remove online materials that were protected by fair use so please take this warning seriously. We strongly recommend you contact a lawyer before filing any claims.

If you wish to file a DMCA request, you must send the following to us via Fax or send via regular mail:

Identify in detail where the copyrighted work that you believe has been infringed upon is located. So for example the URL and further details on the specifics if it part of a page or website.
Identify the materials that you claim are infringing your copyright such as if it is an image, page, or so on.
Provide contact information so we can contact you. This includes an email, a phone number, and a mailing address.
Include the following statement: "I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law."
Include the following statement: "I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
Sign the document and print your name under that.
Send this document via email, fax, or mail.

Any DMCA requests sent to us will be sent to a third party which will publish it and possibly annotate it. Your personal information will be removed as per privacy guidelines.

XcellHost will notify the accused party and allow them their right under DMCA procedure to respond or file a counter notification. If you have any questions feel free to let us know.

Email
Anyone wishing to submit a DMCA request via email must attach a scan of the request as a signature is abuse@xcellhost.cloud

Mailing Address
XcellHost Cloud Services Private Limited
D-10/52, Opp. Chitrakoot Stadium,
Chitrakoot, Vaishali Nagar,
Jaipur-21 (India)

Fax Number
+91-141- 4035853