Managed Incident Response

XcellSecure ^SM | Managed Incident Response

React to threats with rapid cyber-attack response

XcellHost Managed Incident Response can reduce the damage from security incidents and data breaches, whether malicious or unintentional, & help you be better prepared for future incidents.

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77%

NO FROMAL INCIDENT
RESPONSE PLAN

191 DAYS

TO DETECT AND
IDENTIFY A BREACH

66 DAYS

TO FULLY CONTAIN
A DATA BERACH

₹27331 Million

AVERAGE COST OF
DATA BREACH IN 2020

56%

TRAGET PHISHING
AS BIGGEST THREAT

Incident
Support
Retainer based incident response with a guaranteed SLA
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Response Time Within 24 Hours
Up to 9 Days of Support /Year
3 Incidents / Year
End of Incident Reporting
BAU Potential Incident / Event Triage
Able to be rolled into 5 days of health check services if unused.

Incident
Management
Retainer based Always-on incident
response
Get Quotes
Always On
Up to 9 Days of Support /Year
3 Incidents / Year
End of Incident Reporting
BAU Potential Incident / Event Triage
Able to be rolled into 5 days of health check services if unused.
BAU Toolset and Pre-prepared end point tools

Proactive Incident Management
Incident Monitoring, Detection and Response Managed Service
Get Quotes
Always On
Up to 10 Days of Support /Year
Managed Service
End of Incident Reporting
On Call Triage & Advisory
Able to be rolled into 5 days of health check services if unused
Pre-prepared end point tools
Tool Deployment & Monitoring
Incident Preparation
Incident Detection
Monthly Reporting
Office 365 Monitoring & Alerting

Increased Response Speed

Through continuous monitoring and resource readiness, you can drastically improve your incident response speed without putting additional burden on your current resources.

Reduce Incident Cost

Timely response and professional management of incidents has a significant impact on the overall cost of an incident. Reduce this cost by improving your response and expertise of incident management.

Improve Response Capabilities

Awareness training, exercises and responding to live events are all offered services that will help your organization to improve their overall incident response capabilities.

What is a Cyber Security Incident Response Plan (CSIRP) and Why Do You Need One?

If your organization is faced with a data breach or a significant security incident, having a CSIRP can help you answer some critical questions in advance and ensure your team is prepared. Some of the basic questions a CSIRP covers are:

When an incident occurs, who gets the first call?
Which stakeholders need to be involved and at what stage?
What steps would you and your team take to resolve an incident at a technical level?
Who is on the team?
Is this team prepared for an incident?
What type of information does your senior leadership need and how is it being communicated?

Once you have created your CSIRP, there are immediate steps you need to take to keep it actionable, including walking key stakeholders through the CSIRP, and conducting reviews and updates at least once a year.

Differences Between Cyber Security Incidents and Cyber Security Events

It is important to define the differences between a cyber security incident and cyber security event in a CSIRP, especially when you need to clearly communicate to leadership. An event is defined as an observable occurrence of any type, while an incident is classified as damage, degradation, or persistent intent to cause harm. This can include a violation of computer security policy, acceptable use policy, or standard security practices.

Events may be:
- Unsuccessful access attempts
- Poor internal security activities
- Recon attempts (no impact)
Incidents include:
- Unauthorized access
- Denial of service
- Improper usage

24x7x365 Incident Response

What is our incident response definition? We know that cyber attackers never stop and neither does Xcellhost Incident Response. You never know when attackers will strike or how, so Xcellhost incident response team is available on tap 24x7x365. With our always-on expert staffing and state-of-the-art technology platform, we are always on the ready to respond and coordinate your cyber defense and incident response plan.

Comprehensive Coverage

Our responders familiarize themselves with your network, operations, and special needs, and document them the day you onboard to ensure a swift response. When we respond to an incident, we coordinate actions to address the full extent of the threat, not just individual outbreaks.

Coordinated Defense

Our security incident response team includes reverse engineers to analyze malicious files, threat intelligence experts to assess situations, and trained coordinators to rapidly minimize impact and remediate threats across your enterprise.

Tailored Incident Response Plan

We plan the fastest, most effective incident response plan for your enterprise, based on your unique needs. Our incident response plan is communicated to you with updates, as necessary, for rapid and effective deployment.

FAST RESPONSE
FOR
FAST THREATS

AS CYBERCRIME HAS BECOME MORE COMMONPLACE, ATTACKS AND BREACHES HAVE BECOME CAPABLE OF DOING MORE DAMAGE IN LESS TIME. OUR MANAGED INCIDENT RESPONSE RISES TO THIS CHALLENGE BY ENSURING OPTIMAL SPEED AND EFFICIENCY.

CENTRALISED
HASSLE-FREE
CASE MANAGEMENT

OUR INCIDENT RESPONSE SERVICE CAN GIVE YOU SUPERIOR INTEGRATED CASE MANAGEMENT CAPABILITIES, BY WAY OF A SINGLE, CENTRALISED PLATFORM FOR EFFECTIVE RESPONSE EXECUTION, AND PRE-LOADED WORKFLOW TEMPLATES WHICH MINIMISE THE ROOM FOR ERROR.

24/7 support and assistance

Should the worst happen, our experienced cyber incident responders are on hand to help minimise potential damage and disruption.

Forensic investigation

We utilise the latest digital forensic techniques to analyse the kill chain of attacks and identify whether systems and data have been compromised.

Detailed incident reporting

Our experts can help to communicate the effects of a breach to stakeholders and recommend short and long-term actions to ensure attacks don’t happen again.

Help implementing security policy

Our CREST CSIR specialists can help you to build and implement a robust incident response plan as well as conduct table-top exercises, such as Scenario-based Assessments and Xcellhost Team Operations, to test it.

FREQUENTLY ASKED QUESTIONS

How quickly will you be able to recover my System?

Our team will investigate a suspected incident and provide remediation advice for your business, including how to effectively disclose a breach to your customers.

Will you find out what happened?

XcellHost will produce a timeline of events that occurred that will provide insight into the attack. This will support the conclusions drawn about the suspected activities of an attacker.

What happens after the problem has been resolved?

We will support your business in preventing similar attacks from responding, firstly by taking a preventative approach with vulnerability scanning, penetration testing and finally security assessments.

Will you be able to recover the Data?

The ability to recover data depends on lots of factors and heavily depends on the original issue. If the data recovery is a priority please mention this during initial communication with us.

Can you advise on the recovery strategy?

XcellHost will provide advice and support to prevent incidents from occurring in the future which includes how to respond and the processes to follow when you face another cyber attack. We use “when” because it is inevitable that an attack will eventually find its way through.

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XcellSecure SM | Managed Incident Response

React to threats with rapid cyber-attack response

incident response breach stats

77%

NO FROMAL INCIDENT RESPONSE PLAN

191 DAYS

TO DETECT AND IDENTIFY A BREACH

66 DAYS

TO FULLY CONTAIN A DATA BERACH

₹27331 Million

AVERAGE COST OF DATA BREACH IN 2020

56%

TRAGET PHISHING AS BIGGEST THREAT

Benefits of Managed Incident Response