LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session.

Remote Support is a cloud-based service that enables support professionals to resolve their customers' technical issues using screen sharing, mouse and keyboard control and other tools. Individual IT pros or teams can deliver fast on-demand support or access unattended desktops and servers.

Remote Assist offers users the ability to quickly and easily start a support session right from the browser or via a desktop application. Connect to a customer’s computer on-the-fly by giving them a connection code to enter on a website or sending them a link.

You can also set up unattended support on computers you want to be able to access at any time by running a small installer on those machines. They are automatically added to your inventory and you can access them even when no one is physically present at the computer.

A major safety and security feature of LogMeIn Rescue is that it requires mutual consent. No action can be taken by a support technician without the computer owner granting access.

LogMeIn is a software program that allows you to access your computer remotely. ... Someone must have installed it on your computer, hopefully, it was someone that you trust who is trying to help you out with your computer.

GoToAssist Service Desk is an easy-to-use cloud-based application that helps you manage your IT services. Based on the widely accepted ITIL framework of best practices, the Service Desk module covers the full spectrum of managing a service, from dealing with customer issues to implementing changes and mapping your assets and infrastructure. It provides incident, problem, change, release and configuration management.
Service Desk smoothly integrates with GoToAssist-v4 from a Service Desk ticket, so you can easily and quickly launch a remote support session.

When downtime equals dollars, rapid support means everything. Whether you are an IT manager or a consultant, you need to quickly respond when tech issues emerge. GoToAssist gives you the immediate, secure, reliable connectivity you need to diagnose problems and resolve them fast. IT agents can also use the unattended support feature to conveniently access unattended computers and servers for routine maintenance or after-hours work. Your tech team can share access to machines for efficient scheduling of tasks and collaboration.