Obviously, 24/7 monitoring represents the most crucial capability of MDR services. However, this doesn’t represent the full suite of their tools. Indeed, MDR services also offer targeted incident response.
Your enterprise can absolutely select an MDR service which conducts your incident response for you, allowing your IT team to act as a liaison. Additionally, you can call upon MDR to assist your own team’s threat hunting and remediation efforts. This depends on your IT security team, their capabilities, and what gaps you wish to close.
No matter your answer, enterprise MDR services usually offer direct communication channels so you can always reach them with your concerns and queries. Your enterprise can also ask your MDR service to run investigations for you since this proves one of the most stressful and time-consuming activities for IT professionals.
Most MDR services can also provide with leveraged threat intelligence for up-to-date strategies and capabilities. Furthermore, you can call upon your solution provider to help you maintain and deploy cybersecurity solutions, including SIEM. For example, it can help conduct and evaluate your security event correlation and investigations.
Above all, MDR services offer your enterprise human intelligence on call to ensure the optimal performance of your cybersecurity solutions. That’s nothing to sneer at by any stretch of the imagination.