XcellHost delivers best-in-the-industry operations from its 2 NOCs – Mumbai and Bengaluru providing SLA Driven incident Management services. Our customers have the flexibility to pick and choose from a wide variety of service components in our operations stack.
When you need services delivered by xcellhost shared operations team using our own tools and processes, you can subscribe to our Shared NOC model. In the shared model, you pay per device monthly charges.
If you need your own tools or processes to be used for delivering services, xcellhost can deploy dedicated resources to work on the assignment.Once subscribed to a Dedicated NOC, Xcellhost can also provide custom shift based support.
Both models are extremely effective and are completely managed by Xcellhost to deliver SLA driven services. The following table shows a high-level comparison of these two delivery models:
SERVICE/DELIVERABLE | SHARED NOC | DEDICATED NOC |
---|---|---|
Hourse of Operations | 24×7 | Customer defined |
Model of Operations | Service Oriented | Skill Set oriented |
Commercial Model | Device Based | Resource Based |
SLA’s/KPI’s | Standardised | Customer Defined |
Delivery Process | ITIL | Customer Specific |
Integrations with customer tools | No | Yes |
Scalability | Easily Scalable | More Sticky in terms of resources |
Monitoring | Through NM tools | Either NM or Customer tools |
Xcellhost Touch Points | Service Desk | Named Resources |
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XcellHost Cloud Services – a leading Managed Cloud Service Provider since 1999 based out of Mumbai, INDIA. which provides Managed Cloud Services across the globe helping customers manage Public Clouds (AWS, Azure, GCP, Alibaba) + Private clouds to manage the entire Cloud Management Lifecycle i.e Cloud Assessment, Cloud Migration, Cloud Deployment, Cloud Management, Cloud Monitoring, Cloud Security, Cloud DevOps delivered through Cloud-based ServiceDesk + Cloud-based Management Platform. Our SaaS-based Cloud Marketplace Platform helps enterprises consume over 80+ Cloud Services & help them overcome the complexities of Cloud Billing + Provisioning + Reseller Management combined with our 24 x 7 NOC + SOC Services.