Network Operations Center | Network performance, security and backups

OVERVIEW

XcellHost delivers best-in-the-industry operations from its 2 NOCs – Mumbai and Bengaluru providing SLA Driven incident Management services. Our customers have the flexibility to pick and choose from a wide variety of service components in our operations stack.

NOC SERVICE DELIVERY

Shared NOC

When you need services delivered by xcellhost shared operations team using our own tools and processes, you can subscribe to our Shared NOC model. In the shared model, you pay per device monthly charges.

Dedicated NOC

If you need your own tools or processes to be used for delivering services, xcellhost can deploy dedicated resources to work on the assignment.Once subscribed to a Dedicated NOC, Xcellhost can also provide custom shift based support.

Both models are extremely effective and are completely managed by Xcellhost to deliver SLA driven services. The following table shows a high-level comparison of these two delivery models:

SERVICE/DELIVERABLE	SHARED NOC	DEDICATED NOC
Hourse of Operations	24×7	Customer defined
Model of Operations	Service Oriented	Skill Set oriented
Commercial Model	Device Based	Resource Based
SLA’s/KPI’s	Standardised	Customer Defined
Delivery Process	ITIL	Customer Specific
Integrations with customer tools	No	Yes
Scalability	Easily Scalable	More Sticky in terms of resources
Monitoring	Through NM tools	Either NM or Customer tools
Xcellhost Touch Points	Service Desk	Named Resources