Securely connect to any PC, Mac or mobile device on any network from anywhere at anytime.
7 Days Free Trial Schedule Demo Take Tour Play VideoDrive better business outcomes with Remote Support Remote support has never felt closer.
Securely connect to any PC, Mac or mobile device on any network from anywhere at anytime.
No setup fees. No hidden costs. Predictable pricing, always.
Billed Annually
Microsoft Window Vista and above | Microsoft Windows Server 2008 and above (including 64 bit versions) | Apple Macintosh OS X 10.4 (Tiger) and above
Android OS 2.3 and above | iOS 7.0 and above
*Please contact a solution expert for the most up-to-date list of supported devices and operating systems.
Microsoft IE 7 and above | Microsoft Edge | Firefox | Google Chrome | Broadband connectivity to the Internet (i.e T1, Cable modem, ISDN, or DSL).
Optimize your resources, remotely support more users simultaneously by toggling between up to 10 sessions at once, and save time while multiple support processes run.
Rescue simulates the mobile device screen and keypad on the technician’s console.
Input notes for retrieval during future sessions and view history captured from previous support sessions.
Drag and drop multiple files and folders through a dual-pane file transfer option.
Reboot and reconnect to end-user systems, even if these systems are unattended, for uninterrupted support sessions. Connect to systems even while in “safe mode.”
Technicians can transfer sessions, along with notes and chat text, to other technicians or work simultaneously to resolve an issue together.
Automatically collect end-user login credentials or leverage administrator credentials to access a machine when no one is present. Connect on LAN gives one-click access to machines on a local network.
Run the rescue applet as a Windows System Service or MAC OS X daemon for administrator rights on a remote computer.
Gain a snapshot view of system information in a straightforward dashboard with visibility into processes, services and applications.
Get permission from users to use each Rescue function, including Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect. You can also add custom terms and conditions for users to accept before each session begins.
Get permission from users to use each Rescue function, including Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect. You can also add custom terms and conditions for users to accept before each session begins.
Get permission from users to use each Rescue function, including Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect. You can also add custom terms and conditions for users to accept before each session begins.
Provide a seamless end user support experience without the need for users to leave your app. Retrieve device information, chat with users, send a URL, see and annotate the app’s screen, and even view a user video stream.
Take over your end user’s device and perform tasks as if you were using their device directly. For frequently performed tasks, let scripting do the work to save both time and sanity.
Get a quick summary of processes, services, and applications to identify the issue fast — without tediously digging around the end user’s device.
Connect to a remote device when no user is present to solve problems during user downtime, such as lunch breaks or after-hours, and check in later if needed.
Multi-session handling, Instant Chat, technician collaboration and more help reduce escalations to level two support and solve more issues on the first call.
System information dashboard and reporting tools accelerate problem identification and resolution
Script deployment, device history and remote device configuration help technicians resolve more issues remotely and reduce unnecessary returns.
Multi-session handling, Instant Chat and remote control enable technicians to solve more issues in less time.
Fewer devices returns and remote resolutions improve efficiency
Resolve more issues remotely with broadened support options, including mobile device support and unattended access.
Offer responsive service and use dynamic customer surveys to analyze and improve customer satisfaction scores.
Reinforced branding opportunities with a customized Calling Card applet.
Granular management and control of Admin and Technician Groups, permissions and session queues.
256-bit SSL encryption, permission-based access and auto-removal of access rights at session termination.
Generate live reports of technician statistics and activity, as well as user satisfaction levels based on performance metrics.
Record sessions automatically or on a session-by-session basis, input notes for future sessions, or view history and notes from previous sessions.
Predefine support channels for specific issues or escalation levels and assign them to specific technician groups.
Generate live reports of technician statistics and activity, as well as user satisfaction levels based on performance metrics.
Record sessions automatically or on a session-by-session basis, input notes for future sessions, or view history and notes from previous sessions.
Predefine support channels for specific issues or escalation levels and assign them to specific technician groups.
- Naveen Anand
-vivek Laghari
-ajith Anthony
LogMeIn Rescue is safe and secure. All communication between the customer and the technician is SSL-encrypted. Important: The applet is a small program that must be running on your computer for the technician to be able to help you. The applet is automatically removed from your PC at session end.
HP Remote Rescue Calling Card is a program developed by LogMeIn. The most used version is 7.4. ... While about 71% of users of HP Remote Rescue Calling Card come from the United States, it is also popular in Mexico and Sweden.
A major safety and security feature of LogMeIn Rescue is that it requires mutual consent. No action can be taken by a support technician without the computer owner granting access.
LogMeIn is a software program that allows you to access your computer remotely. ... Someone must have installed it on your computer, hopefully, it was someone that you trust who is trying to help you out with your computer.
Drive better business outcomes with Remote Support Remote support has never felt closer.Securely connect to any PC, Mac or mobile device on any network from anywhere at anytime.
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