XcellHost | Our Support
Dedicated Helpdesk for Seamless Cloud Experience
Your Trusted Partner in Cloud Management
- 24/7 Availability
- Expert Guidance
- Rapid Issue Resolution
- Customized Support Plans
- Proactive Monitoring
- Comprehensive Resources
XcellHost Support.
Works As Your Extended Team.
Ensure seamless operation of your online business with 24/7 expert support, eliminating any hosting issues.
Support Tickets
24/7 Live Chat
Knowledge-Base
Problem? Solved.
Your time is valuable, so Xcellhost support goes the extra mile to resolve any issues immediately.
Extended Teams
The Xcellhost support acts as your extended team, available anytime to ensure your business runs smoothly.
24/7 Monitoring
Your server is monitored in real-time 24/7/365, allowing you to view over 16 different metrics right from the console.
Quick Problem Resolution
With an average response time of 90 seconds and an industry-leading 95% CSAT, your issues are resolved before they affect your business.
Support Levels That Grow With Your Business.
Standard Support.
Advance Support Add-on.
Access Advanced Support for priority assistance, including plugin/theme troubleshooting, performance optimizations, dedicated account managers, and more.
Support Levels That Grow With Your Business.
Priority Support
Enjoy 24/7/365 priority live chat and ticket support from our senior engineers, with enhanced SLAs.
Plugin/Theme Troubleshooting
Our support engineers will assist you in troubleshooting errors and conflicts with plugins and themes.
Performance/DB Optimization
On-demand optimization tweaks to ensure your application performs optimally.
Server Error Investigation
We’ll work with your team to deeply investigate common server errors like 500, 502, and 503.
Proactive Monitoring
If your server or stack goes down, we’ll proactively begin investigating beyond just sending an alert.
Customization
Customization of your stack or server, such as deploying additional packages and specific configurations.
Dedicated Account Manager
Your primary contact at Xcellhost is here to help and guide you, no matter what you want to achieve.
Private Slack Channel
A 24/7/365 private Slack channel connects your team directly with our senior support engineers. We partner with your team to help you grow.
Phone Support
Call our Senior Support Engineers any time for in-person support.
Customer Testimonials
Our Support FAQ's
We offer 24/7 support through phone, email, and chat.
Our average response time is within 15 minutes.
Yes, we provide expert guidance for seamless cloud migration.
Absolutely, we tailor support plans to meet your specific needs.
We use advanced encryption and continuous monitoring to ensure data security.
Yes, you’ll have access to a team familiar with your account.
Critical issues are prioritized and addressed immediately.
Yes, we provide a comprehensive library of self-service resources.
We offer training sessions to help your team maximize cloud usage.
We support a wide range of industries, including healthcare, finance, and education.
